Hospice Admissions Coordinator — LTC Facility Partnerships

Chapters Health System; Falls Church (VA); On-site; USD 46,000 - 69,000; Full time

Job summary

Chapters Health System in Falls Church, VA, is seeking an Admissions Facility Coordinator to support admitting hospice patients in long-term care facilities. You will collaborate with the Admissions Manager to manage referrals, ensure timely admissions, and nurture relationships with referral sources.

The role emphasizes strong customer service, accurate EMR documentation, and cross-department collaboration.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of customer service experience; sales experience preferred.
• Basic computer skills.
• Good interpersonal and communication skills.
• Established, positive relationships within the long-term care communities.
• Valid driver’s license and required auto liability insurance in the state where care is being provided.

Responsibilities

• Develops, expands, and maintains quality relationships with new and existing referral sources in LTC/ALF facilities.
• Provides a consistent professional presence in the assigned territory to meet admission goals.
• Receives hospice referrals and interacts with referral sources, patients, and families to determine goals of care.
• Provides information to referral sources including billing updates; acts as a billing resource.
• Identifies admission barriers and discusses them with involved parties.
• Maintains regular communication with LTC facilities to enhance relationships.
• Describe hospice services to patients/families and gather information for admission.
• Discuss financial obligations and insurance coverage with patients/families.
• Enter accurate encounter information into the EMR related to insurance/payor, demographics, etc.
• Complete EMR documentation at time of care and location, or by end of shift.
• Assists and mentors liaisons and clinical staff with feedback.
• Interacts with facility referral sources and provides feedback.
• Communicates urgent care needs to Admissions Manager.
• Maintain positive relations with other departments and respond promptly to requests.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Sales experience

Driver's license

Education

High school diploma or equivalent

Job description

Chapters Health System in Falls Church, VA, is seeking an Admissions Facility Coordinator to support admitting hospice patients in long-term care facilities. You will collaborate with the Admissions Manager to manage referrals, ensure timely admissions, and nurture relationships with referral sources.

The role emphasizes strong customer service, accurate EMR documentation, and cross-department collaboration.