Hospice Admissions & Facility Relations Coordinator

Chapters Health System; United States; On-site; USD 42,000 - 63,000; Full time

Job summary

Chapters Health System in the United States is seeking an Admissions Facility Coordinator to facilitate the admission of hospice patients in long-term care facilities. Under the supervision of the Admissions Manager, the Admissions Facility Coordinator works with referral sources, procurement, and facility staff to ensure timely admissions and smooth transitions.

The role emphasizes building positive relationships with LTC and ALF facilities, communicating about billing and coverage with

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service experience required; sales experience preferred.
• Basic computer skills.
• Good interpersonal skills. Outgoing personality with excellent communication skills.
• Established, positive relationships within the long-term care communities.
• Valid driver’s license and required auto liability insurance in the State where care is being provided.

Responsibilities

• Develops, expands, and maintains quality professional relationships with new and existing referral sources associated with LTC and ALF facilities, working with liaison, admissions staff, clinicians, and billing department assigned to the demographic territory in which the facility is located.
• Provides a consistent professional presence in the assigned territory with all identified referral sources as required to meet admission goals.
• Receives hospice referrals via phone, in person, and other means and interacts with referral sources, patients, and families to determine their goals of care.
• Provides information to referral sources such as updates regarding billing issues. Acts as a resource for billing questions and issues.
• Identifies admission barriers and discusses them with parties involved.
• Provides consistent, frequent communication with LTC facilities in collaboration with liaisons, LTC and hospice staff to enhance our business relationships.
• Describes and reviews hospice services with potential patients/families addressing their concerns and obtaining pertinent information necessary for admission.
• Discusses financial obligations and insurance coverage with patients/families using knowledge of the Medicare, Medicaid, insurance and other reimbursement.
• Enters accurate and timely encounter information into the EMR related to insurance/payor, physician, demographics, etc.
• Completes accurate documentation within the EMR system at the time of care and location of service.
• Assists and mentors’ liaisons and clinical staff, providing them with regular feedback.
• Interacts with and provides feedback to the facility referral sources.
• Communicates immediate care needs to the Admissions Manager or designee.
• Maintains positive professional relations with other departments. Responds in a timely manner to requests for information, documentation, and corrections necessary for clinical and billing functions of the agency.
• Other related duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Driver's license

Sales experience

Education

High school diploma or equivalent

Job description

Chapters Health System in the United States is seeking an Admissions Facility Coordinator to facilitate the admission of hospice patients in long-term care facilities. Under the supervision of the Admissions Manager, the Admissions Facility Coordinator works with referral sources, procurement, and facility staff to ensure timely admissions and smooth transitions.

The role emphasizes building positive relationships with LTC and ALF facilities, communicating about billing and coverage with