Admissions Facility Coordinator

chaptershealth; Falls Church (VA); On-site; USD 46,000 - 69,000; Full time

Job summary

Chapters Health seeks an Admissions Facility Coordinator to facilitate hospice patient admissions in long-term care facilities. You will manage referrals, nurture relationships with facilities, and support billing and EMR documentation in a fast-paced care environment.

You will work under the Admissions Manager to ensure timely admissions, maintain contracts, and promote seamless communication across clinical and facility partners.

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service experience; sales experience preferred.
• Basic computer skills.
• Good interpersonal skills. Outgoing personality with excellent communication skills.
• Established, positive relationships within the long-term care communities.
• Valid driver's license and required auto liability insurance in the State where care is being provided.

Responsibilities

• Develops, expands, and maintains quality professional relationships with new and existing referral sources associated with LTC and ALF facilities, working with liaison, admissions staff, clinicians, and billing department assigned to the demographic territory in which the facility is located.
• Provides a consistent professional presence in the assigned territory with all identified referral sources as required to meet admission goals.
• Receives hospice referrals via phone, in person, and other means and interacts with referral sources, patients, and families to determine their goals of care.
• Provides information to referral sources such as updates regarding billing issues. Acts as a resource for billing questions and issues.
• Identifies admission barriers and discusses them with parties involved.
• Provides consistent, frequent communication with LTC facilities in collaboration with liaisons, LTC and hospice staff to enhance our business relationships.
• Describes and reviews hospice services with potential patients/families addressing their concerns and obtaining pertinent information necessary for admission.
• Discusses financial obligations and insurance coverage with patients/families using knowledge of Medicare, Medicaid, insurance and other reimbursement.
• Enters accurate and timely encounter information into the EMR system related to insurance/payor, physician, demographics, etc.
• Completes accurate documentation within the EMR system at the time of care and location of service. Where not possible or otherwise directed, completes at next available opportunity, and by end of shift without exception.
• Assists and mentors' liaisons and clinical staff, providing them with regular feedback.
• Interacts with and provides feedback to the facility referral sources.
• Communicates immediate care needs to the Admissions Manager or designee
• Maintains positive professional relations with other departments. Responds in a timely manner to requests for information, documentation, and corrections necessary for clinical and billing functions of the agency.
• Other related duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Driver's license

Basic computer skills

Education

High school diploma

Job description

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:

Under the supervision of the Admissions Manager, the Admissions Facility Coordinator, in cooperation with the Admissions Manager, facilitates the admission of hospice patients in long term care facilities. The position is responsible for maintaining both new and existing contractual relationships in conjunction with Procurement Coordinator and skilled nursing facilities. The position also promotes relationships between facilities and referral center staff. In addition, this position is responsible for customer service, respite and team patient transfers to facilities, and assuring timely long term care admissions and referral close-outs.

Qualifications

1. 1. High school diploma or equivalent.
2. 2. Minimum two years of customer service experience required; sales experience preferred.
3. 3. Basic computer skills.
4. 5. Good interpersonal skills. Outgoing personality with excellent communication skills.
5. 6. Established, positive relationships within the long-term care communities.
6. 7. Valid driver's license and required auto liability insurance in the State where care is being provided.

JOB DUTIES KNOWLEDGE (45%)

• ______ 1. Develops, expands, and maintains quality professional relationships with new and existing referral sources associated with LTC and ALF facilities, working with liaison, admissions staff, clinicians, and billing department assigned to the demographic territory in which the facility is located.
• ______ 2. Provides a consistent professional presence in the assigned territory with all identified referral sources as required to meet admission goals.
• ______ 3. Receives hospice referrals via phone, in person, and other means and interacts with referral sources, patients, and families to determine their goals of care.
• ______ 4. Provides information to referral sources such as updates regarding billing issues. Acts as a resource for billing questions and issues.
• ______ 5. Identifies admission barriers and discusses them with parties involved.
• ______ 6. Provides consistent, frequent communication with LTC facilities in collaboration with liaisons, LTC and hospice staff to enhance our business relationships.
• ______ 7. Describes and reviews hospice services with potential patients/families addressing their concerns and obtaining pertinent information necessary for admission.
• ______ 8. Discusses financial obligations and insurance coverage with patients/families using knowledge of the Medicare, Medicaid, insurance and other reimbursement.
• ______ 9. Enters accurate and timely encounter information into the electronic medical record related to insurance/payor, physician, demographics, etc.
• _____ 10. Completes accurate documentation within the EMR system at the time of care and location of service. Where not possible or otherwise directed, completes at next available opportunity, and by end of shift without exception.
• ______11. Assists and mentors' liaisons and clinical staff, providing them with regular feedback.
• ______ 12. Interacts with and provides feedback to the facility referral sources.
• ______ 13. Communicates immediate care needs to the Admissions Manager or designee
• ______ 14. Maintains positive professional relations with other departments. Responds in a timely manner to requests for information, documentation, and corrections necessary for clinical and billing functions of the agency.
• _______15. Other related duties as assigned.

JOB PERFORMANCE (30%)

Demonstrates initiative and skills in planning and organizing work

• ______ 1. Demonstrates a desire to set and meet objectives and to find increasingly efficient ways to perform tasks.
• ______ 2. Completes work and documentation with accuracy within agency timeframes.
• ______ 3. Requires minimal supervision and is self-directed.
• ______ 4. Maintains adequate knowledge of accounting and government guidelines to perform duties efficiently and correctly.

Compensation Pay Range:

$46,367.77 - $69,013.79

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/ .