Hospice Account Exec

St. Croix Hospice; Palos Heights (IL); On-site; USD 60,000 - 78,000; Full time

Job summary

St. Croix Hospice is seeking a full-time Marketing & Referral Liaison to develop relationships with referral sources and communities in the Palos Heights area. The role supports intake and referral coordination, working from our Lincolnshire branch and covering South Shore and South Suburb territories.

Responsibilities include meeting admission targets, coordinating marketing initiatives, and educating stakeholders about hospice care. Strong communication and organizational skills are required.

Qualifications

• Associates degree in Marketing, Business Administration, Healthcare, or related field.
• Strong communication and negotiation abilities are essential.
• Autonomy, organization, assertiveness and adaptability are required.

Responsibilities

• Meet admission and call volume targets.
• Coordinate daily sales and marketing operations and implement initiatives.
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider.
• Document all sales activity in the CRM per organizational requirements.
• Assist with marketing budget and resource allocations within approved plans.
• Maintain knowledge of markets, referral sources, and payer groups.
• Educate patients, families, and caregivers on hospice services.
• Support leadership in marketing planning and budget projections.
• Coordinate marketing events, vendor fairs, and exhibits across territories.
• Provide training and support to the Care Transition Team.

Skills

Excellent communication skills

Negotiation & public relations

Autonomy, organization & adaptability

Education

Associate degree in Marketing/Business/Hospice care

Job description

Job Details

Job Location: Palos Heights, IL 60465

Position Type: Full Time

In this role you will be responsible for developing and maintaining a positive relationship with referral sources as well as designated communities, and for providing education on topics pertaining to hospice care. Also, responsible for assisting intake as needed to ensure timely and accurate referral coordination.

This role will be based in our Lincolnshire branch and be assigned territory primarily in the South Shore and South Suburb areas.

Key Job Functions and Responsibilities:

• Meet admission and call volume targets
• Coordinates daily sales and marketing operations including implementation of marketing initiatives
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services.
• Document all sales activity in the CRM per organizational requirements
• Employs marketing and promotional initiatives to achieve budgetary sales volume projections
• Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning
• Enhances flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors
• Provides patient, family, and caregiver with education on hospice and encourages informed decision making
• Assists the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department. Monitors allocation of resources according to budgetary limitations
• Continuously conducts market assessments and assists in developing a comprehensive marketing plan designed to meet budgetary volume projections
• Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories
• Assists with ongoing training and support of Care Transition Team. Participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management
• Assists in orienting all new staff members of the marketing team
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided
• Monitors and reports cost effectiveness of marketing efforts

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description

QualificationsQualifications:

• Associates degrees in Marketing, Business Administration, Healthcare, or related field.
• Ability to position services to, and deal tactfully with, customers and clients.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.