Hospice Account Exec (Care Transition Coordinator)

St. Croix Hospice; Elk Grove Village (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

St. Croix Hospice is hiring for a role focused on relationship building with referral sources while providing hospice care education. This involves coordinating marketing efforts and ensuring timely referral processes in the Chicago suburbs, working from our Palos Heights branch office.

The ideal candidate will have an associate's degree in a relevant field and strong communication, negotiation, and public relations skills. This role also includes meeting targets and monitoring market effectiveness.

Qualifications

• Ability to position services and deal tactfully with customers.
• Demonstrates autonomy and cooperation in job responsibilities.

Responsibilities

• Meet admission and call volume targets.
• Coordinate daily sales and marketing operations.
• Build and monitor customer perceptions of St. Croix Hospice.
• Provide education on hospice care.
• Assist in establishing organization volume projections.

Skills

Communication skills

Negotiation skills

Public relations skills

Organization

Flexibility

Education

Associate’s degree in Marketing, Business Administration, Healthcare, or related field

Job description

Responsible for developing and maintaining a positive relationship with referral sources as well as designated communities, and for providing education on topics pertaining to hospice care. Also, responsible for assisting intake as needed to ensure timely and accurate referral coordination.

This person will work out of our Palos Heights branch office and be responsible for an area in the Chicago suburbs.

Key Job Functions and Responsibilities

• Meet admission and call volume targets
• Coordinates daily sales and marketing operations including implementation of marketing initiatives
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services.
• Document all sales activity in the CRM per organizational requirements
• Employs marketing and promotional initiatives to achieve budgetary sales volume projections
• Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning
• Enhances flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors
• Provides patient, family, and caregiver with education on hospice and encourages informed decision making
• Assists the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department. Monitors allocation of resources according to budgetary limitations
• Continuously conducts market assessments and assists in developing a comprehensive marketing plan designed to meet budgetary volume projections
• Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories
• Assists with ongoing training and support of Care Transition Team. Participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management
• Assists in orienting all new staff members of the marketing team
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided
• Monitors and reports cost effectiveness of marketing efforts
• The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description

Qualifications

• Associate’s degree in Marketing, Business Administration, Healthcare, or related field.
• Ability to position services to, and deal tactfully with, customers and clients.
• Demonstrates good communication skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.