Hospice Account Exec

St. Croix Hospice; Moline (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) retirement plans

Paid time off

Disability and life insurance

Pet insurance

Job summary

St. Croix Hospice in Moline, IL is seeking a Full Time Marketing and Admissions professional to meet admissions targets and coordinate daily marketing operations. You will implement initiatives, build market presence, and document sales in CRM to support revenue goals.

You will educate patients and families about hospice options, work with referral sources, and assist leadership with budget planning. A strong skill set in communications and market analysis is essential.

Qualifications

• Associates degree or higher in marketing, healthcare, or related field.
• Ability to position services to customers and sustain strong client relationships.
• Excellent communication, negotiation, and public relations skills.

Responsibilities

• Meet admission and call targets.
• Coordinate daily sales and marketing operations including marketing initiatives.
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider.
• Document all sales activity in the CRM as required.
• Promote marketing initiatives to achieve budgeted sales volumes.
• Develop knowledge of markets, payers, referrals, and competitors.
• Enhance communication among patients, families, caregivers, facilities, and clinicians.
• Educate patients and families about hospice options to support informed decisions.
• Assist leadership with budget planning and resource allocation for marketing.
• Conduct market assessments and help develop marketing plans to meet targets.
• Coordinate and schedule marketing events, vendor fairs, and exhibits.
• Support Care Transition Team training and territory management.
• Orient new marketing staff and mentor team members.
• Provide leadership in strategic planning to address customer needs.

Skills

Communication

Negotiation

Public relations

Autonomy

Organization

Assertiveness

Flexibility

Team collaboration

Education

Associate degree in Marketing

Associate degree in Business Administration

Associate degree in Healthcare

Related field

Job description

Job Details

Job Location: Moline, IL 61265 | Position Type: Full Time.

Key Job Functions and Responsibilities

• Meet admission and call volume targets
• Coordinates daily sales and marketing operations including implementation of marketing initiatives
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services.
• Document all sales activity in the CRM per organizational requirements
• Employs marketing and promotional initiatives to achieve budgetary sales volume projections
• Makes one comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning
• Enhances flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors
• Provides patient, family, and caregiver with education on hospice and encourages informed decision making
• Assists the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department. Monitors allocation of resources according to budgetary limitations
• Continuously conducts market assessments and assists in developing a comprehensive marketing plan designed to meet budgetary volume projections
• Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories
• Assists with ongoing training and support of Care Transition Team. Participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management
• Assists in orienting all new staff members of the marketing team
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs
• Mentains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided
• Monitors and reports cost effectiveness of marketing efforts

Qualifications

• Associates degrees in Marketing, Business Administration, Healthcare, or related field.
• Ability to position services to, and deal tactfully with, customers and clients.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

The starting salary range for this role is $75,000-$90,000 annual base salary. An employee’s actual annual salary will be based on but not limited to: geographic location, relevant education, applicable certifications, depth of experience, and special skillsets. The total compensation package for this position may also include the opportunity to participate in employee benefits including medical/dental/vision/pet insurance, disability and life insurance, paid time off, and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation.