Honor Bar Attendant

The Ritz-Carlton; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a prestigious hotel known for its luxury service as a member of the in-room honor bar team. In this role, you will facilitate exceptional guest experiences by managing inventory and ensuring the cleanliness of the honor bar. You will utilize technology to track sales and maintain product availability, all while adhering to the highest standards of service. This is an opportunity to be part of a global team that values diversity and excellence, allowing you to grow and excel in your career while making lasting impressions on guests.

Benefits

Health Care

Retirement Plan

Paid Time Off

Life Insurance

Disability Coverage

Qualifications

• No related work experience required.
• No supervisory experience required.
• No certifications needed.

Responsibilities

• Facilitate positive guest experiences with the in-room honor bar.
• Maintain cleanliness and appearance of each honor bar.
• Respond to guest requests and communicate issues with management.

Skills

Customer Service

Inventory Management

Attention to Detail

Communication Skills

Education

High School Diploma or G.E.D.

Tools

Handheld Devices

Inventory Software

Job description

POSITION SUMMARY

Facilitate positive guest experiences with the in-room honor bar. Inventory honor bar, in-room accessories and promotional materials and replace if required. Maintain the cleanliness and appearance of each honor bar. Utilize software and handheld devices to record sales and take inventory, as appropriate. Maintain awareness of product availability, expiration dates, and inventory levels to prevent stock-outs. Prepare a restocking cart and push it to the floors where rooms are ready for inventory. Respond to guest requests and communicate any issues regarding honor bar operations with hotel management.

Follow all company, safety, and security policies and procedures; report accidents, injuries, and unsafe conditions; complete safety training and certifications. Ensure a clean and professional appearance, maintain confidentiality, and protect company assets. Greet and acknowledge guests, anticipate and address service needs, and thank guests sincerely. Adhere to quality standards and develop positive working relationships with team members. Communicate professionally, verify information visually, and perform physical tasks such as standing, walking, lifting, and maneuvering objects up to 25 pounds. Move through various spaces, including narrow or elevated areas, and perform other duties as assigned.

PREFERRED QUALIFICATIONS

• High school diploma or G.E.D.
• No related work experience required.
• No supervisory experience required.
• No certifications needed.

The pay range is $29.16 to $38.88 per hour, with benefits including health care, retirement, paid time off, life insurance, and disability coverage. Benefits are subject to eligibility and other conditions.

Marriott International is an equal opportunity employer that values diversity and inclusion. We foster an environment where all backgrounds are respected and celebrated. We do not discriminate based on disability, veteran status, or other protected categories.

At The Ritz-Carlton, we create exceptional experiences that leave lasting impressions. Our associates embody the 'Gold Standards,' including our Employee Promise, Credo, and Service Values. We aim to deliver excellence in luxury service daily, guided by our culture and standards. Joining us means becoming part of a global team where you can excel, find purpose, belong, and grow into the best version of yourself.