Honda Service Advisor

SODA BROS HH 1 INC; Harrisonburg (VA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Training

Career Advancement

Job summary

Steven Honda in Harrisonburg, VA, is seeking a customer-focused Service Advisor to bridge customers and the service team. You will explain vehicle service needs, guide repair recommendations, and ensure a transparent experience from check-in to delivery.

The ideal candidate communicates well, delivers exceptional customer service, and can work in a fast-paced environment. Spanish-speaking candidates are highly preferred. Competitive pay and benefits offered.

Qualifications

• Previous automotive dealership or service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to explain automotive repairs and recommendations clearly.
• Spanish-speaking skills highly preferred.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Listen to concerns and document vehicle needs accurately.
• Explain maintenance and repairs clearly with recommendations.
• Update customers on pricing and completion times.
• Coordinate with technicians and parts department.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Communication

Spanish-speaking

Documentation

Tools

CRM software

Job description

NOW HIRING HONDA SERVICE ADVISOR!Steven Honda | Spanish-Speaking Candidates Highly PreferredAbout Steven HondaSteven Honda is part of the growing Steven Automotive Group, a family-owned organization committed to employee growth, professional development, and exceptional customer service.We are looking for a motivated and customer-focused Service Advisor to join our growing Service Department. Spanish-speaking candidates are highly preferred as we continue to serve a diverse customer base and provide an exceptional experience to every customer.About the RoleAs a Service Advisor, you will be the primary point of contact between our customers and the Service Department. You will help customers understand their vehicle's service needs, communicate repair recommendations, and ensure a professional and transparent experience from check-in through delivery.The ideal candidate is a strong communicator who enjoys working with people, understands the importance of customer service, and can confidently guide customers through their vehicle's service needs.Responsibilities Greet customers and provide a professional, welcoming experience Listen to customer concerns and accurately document vehicle needs Write and manage repair orders accurately Explain recommended maintenance and repairs clearly Communicate repair updates, pricing, and completion times Coordinate with technicians and the Parts Department Maintain consistent customer follow-up throughout the repair process Assist with resolving customer concerns and maintaining customer satisfaction Identify additional service opportunities while maintaining a customer-first approachCompensation$65,000+ ANNUALLY BASED ON EXPERIENCE & PERFORMANCECompetitive compensation with strong earning potential based on experience, performance, and results.Benefits Medical, Dental & Vision Insurance Life Insurance Paid Time Off Paid Training Career Advancement OpportunitiesWhy Join Steven Honda?At Steven Honda, you'll be part of a growing dealership backed by the resources and opportunities of the Steven Automotive Group.If you're an experienced Service Advisor, enjoy working with customers, and want an opportunity where your performance can directly impact your earnings, we'd love to hear from you.Spanish-speaking candidates are highly preferred — apply today and join the Steven Honda team!Equal Opportunity EmployerSteven Automotive Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.Qualifications Previous automotive dealership or Service Advisor experience preferred Spanish-speaking skills highly preferred Strong customer service and communication skills Ability to explain automotive repairs and recommendations clearly Strong organizational and follow-up skills Ability to work in a fast-paced Service Department Professional appearance and positive attitude Valid driver's license with an acceptable driving record