Honda Service Advisor

Cmasvalleyvw; Martinsburg (WV); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Employee Discounts

ESOP

Closed Sundays

Job summary

CMA Valley VW is seeking an Automotive Service Advisor to greet customers, gather service details, and prepare repair orders. You will explain recommendations, handle updates, and strive to deliver quick, friendly, and professional service while building lasting customer relationships.

Ideal candidates demonstrate strong communication and organizational skills, can multitask in a busy shop, and maintain a positive, professional demeanor.

Qualifications

• Strong customer service and clear communication with customers.
• Organized, dependable, and detail-oriented approach.
• Able to multitask in a fast-paced service environment.
• Professional and positive attitude with a team mindset.
• Must pass pre-employment background check and drug screening; valid driver's license.

Responsibilities

• Greet customers and schedule service appointments.
• Explain repair recommendations clearly to customers.
• Provide updates throughout the service process.
• Deliver fast, friendly, and professional service.
• Build trust and long-term relationships with customers.

Skills

Customer service

Communication

Organization

Detail orientation

Multitasking

Professional attitude

Education

High School diploma or equivalent

Job description

Description

Automotive Service Advisor

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Join our team as a Service Advisor and be the key link between customers and our service department. If you enjoy helping people and thrive in a fast-paced environment, this is a great opportunity to grow your automotive career!

What You’ll Do

• Greet customers and schedule service appointments
• Explain repair recommendations clearly
• Provide updates throughout the service process
• Deliver fast, friendly, and professional service
• Build trust and long-term customer relationships

Pay & Schedule: $55,000 – $85,000/year + commission

Requirements

What We’re Looking For

• Strong customer service and communication skills
• Organized, dependable, and detail-oriented
• Ability to multitask in a fast-paced environment
• Professional and positive attitude
• Candidates must successfully pass a pre-employment background check and drug screening and possess a valid driver's license with an acceptable driving record.
• High School diploma or equivalent

Benefits

• Medical, Dental, & Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Holidays
• Employee Discounts on Vehicles & Service
• Ongoing Training & Development Programs
• Employees Stock Option Plan (ESOP)
• Work Life Balance (Closed on Sundays)