Homeownership Programs Coordinator

Habitat for Humanity of Greater Fort Wayne Inc; Fort Wayne (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Habitat for Humanity of Greater Fort Wayne Inc. seeks a Homeowners Services Program Coordinator to maintain accurate program files, manage CRM records, and coordinate communications and appointments for homeowners and internal teams.

The role supports post-closing activities, routes complex issues to specialists, and helps ensure timely document collection while upholding confidentiality and high-quality service.

Qualifications

• Strong administrative, organizational, scheduling, and time-management skills.
• Ability to maintain confidential information and handle records securely.
• Proficiency with Microsoft Office and CRM/document-management systems.
• Excellent written and verbal communication with diverse homeowners.
• Ability to manage multiple files and priorities with attention to deadlines.

Responsibilities

• Maintain homeowner program files and CRM records with accuracy.
• Coordinate appointments, orientations, meetings, and closings; send reminders.
• Collect and review documents; ensure completeness and confidentiality.
• Prepare routine correspondence and route complex needs to appropriate team.
• Support post-closing follow-up and reporting for program effectiveness.

Skills

Administrative support

Attention to detail

Microsoft Office

CRM data entry

Customer service

Education

Associate degree (business administration or related)

Tools

CRM software

Document management systems

Job description

Habitat for Humanity of Greater Fort Wayne Inc. seeks a Homeowners Services Program Coordinator to maintain accurate program files, manage CRM records, and coordinate communications and appointments for homeowners and internal teams.

The role supports post-closing activities, routes complex issues to specialists, and helps ensure timely document collection while upholding confidentiality and high-quality service.