Homeowner Support Specialist

Daikin Comfort; Waller (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Daikin Comfort is looking for a Homeowner Support Representative in Waller, Texas. This position serves as the mediator between customers and the manufacturer, focusing on delivering outstanding customer service.

The ideal candidate will possess strong interpersonal skills, critical thinking abilities, and a minimum of 2-3 years in customer service. Responsibilities include providing support through various channels, coordinating site visits, and assisting with product registrations.

Qualifications

• 2-3 years experience in an office environment & customer service.
• Must possess excellent customer service and interpersonal skills.
• Ability to interpret and follow work instructions and company policies.

Responsibilities

• Provide excellent customer service via phones, email, and online chat.
• Assist with complaints via social media, executives, and BBB.
• Perform data entry, review, process, file and maintain documents.

Skills

Customer service skills

Interpersonal skills

Communication & Collaboration

MS Office proficiency

Attention to detail

Critical Thinking & Problem Solving

Organizational and time management skills

Ability to follow instructions

Judgment and work ethics

Education

High School Diploma/GED

Job description

Daikin Comfort is looking for a Homeowner Support Representative in Waller, Texas. This position serves as the mediator between customers and the manufacturer, focusing on delivering outstanding customer service.

The ideal candidate will possess strong interpersonal skills, critical thinking abilities, and a minimum of 2-3 years in customer service. Responsibilities include providing support through various channels, coordinating site visits, and assisting with product registrations.