Homeowner Success & Onboarding Manager

Better Talent; Florida; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Paid time off

Health insurance

Dental insurance

Vision insurance

Recreation activities

Flexible work schedules

Employee recognition programs

Gym memberships or discounts

Job summary

SeaBreeze Vacation in Holmes Beach, FL seeks an experienced Owner Success Manager to be the primary point of contact for homeowners, coordinating maintenance and onboarding, and ensuring properties join our rental program smoothly.

You'll collaborate with Operations, Maintenance, Housekeeping and Reservations to protect homeowner investments, resolve issues, and deliver a seamless, high-touch homeowner experience in a fast-paced hospitality environment.

Qualifications

• Minimum of 2 years of experience in vacation rental management, property management, homeowner relations, or hospitality operations.
• Proven ability to build and maintain strong client or homeowner relationships.
• Excellent written and verbal communication skills, including navigating sensitive conversations professionally.
• Strong organizational skills to manage multiple properties, requests, and competing priorities.
• Demonstrated problem-solving skills, sound judgment, and proactive issue resolution.
• Comfortable coordinating with multiple departments, vendors, and service providers.
• Proficiency with computers, email, and business software.

Responsibilities

• Serve as the primary point of contact for homeowners, building trusted, long-term relationships.
• Proactively communicate property updates, maintenance needs, guest feedback, and operational concerns.
• Address homeowner questions and concerns professionally, ensuring timely resolution.
• Identify opportunities to improve homeowner satisfaction, property performance, and long-term retention.
• Maintain accurate records of homeowner communications, requests, and outstanding action items.

Skills

Client relationship management

Communication

Organization

Problem-solving

Multitasking

Cross-functional collaboration

On-site work

Tools

Breezeway

Job description

SeaBreeze Vacation in Holmes Beach, FL seeks an experienced Owner Success Manager to be the primary point of contact for homeowners, coordinating maintenance and onboarding, and ensuring properties join our rental program smoothly.

You'll collaborate with Operations, Maintenance, Housekeeping and Reservations to protect homeowner investments, resolve issues, and deliver a seamless, high-touch homeowner experience in a fast-paced hospitality environment.