Homeowner Services & Mortgage Coordinator

Habitat For Humanity Philadelphia; Philadelphia (Philadelphia County); On-site; USD 53,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

403b plan

Paid vacation & holidays

Job summary

Habitat for Humanity Philadelphia is seeking an experienced Administrative Coordinator to support the Homeowner Services Department in Philadelphia. This role handles documentation, data entry, and stakeholder communications to ensure smooth home sales and post-keys processes.

The ideal candidate brings 3+ years in housing-administrative roles, a Bachelor's degree or equivalent, and strong Excel/Outlook skills. Evening/weekend flexibility and QLO training readiness are preferred.

Qualifications

• A minimum of 3 years of administrative experience in housing-related work plus.
• Bachelor's degree or equivalent combination of education and experience.
• Strong communication skills to engage with homeowners, staff, and external partners.
• Ability to maintain respect, compassion, and cultural competency when working with diverse populations, including non-English speakers.
• Patience, attentive listening, and a welcoming demeanor.
• Flexibility and a positive attitude.
• Strong interpersonal skills with sensitivity to cultural diversity.
• Proficiency in Microsoft Excel, Outlook, and Office (Salesforce experience is a plus).
• Ability to synthesize data and perform numerical calculations.
• Strong time management, organization, and attention to detail.
• Ability to work independently, meet deadlines, and maintain confidentiality.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Willingness to complete Qualified Loan Originator (QLO) training within two months of hire.
• Fluency in other languages, though not required.
• Competencies: Communication, Confidentiality, Critical Evaluation, Relationship Management, Ethical Practice

Responsibilities

• Preparation and processing of documentation for home sales, mortgage sales, condo association activities, delinquency assistance, and homeowner support.
• Prepare Match Letter documentation, Agreement of Sale packets, loan boarding packets, mortgage assistance applications, and foreclosure proceedings documentation.
• Manage homeowner notifications throughout the home sale and post-keys processes.
• Coordinate and participate in homeowner and Build Team walk-through inspections for each unit prior to closing.
• Leverage relevant software to complete required documents.
• Other duties, as assigned.
• Manage and maintain a database of all homeowners, including tracking insurance, tax abatements, delinquency communication, assistance requests, and event participation.
• Track and maintain homeowner information using all relevant platforms and software systems employed by the department, such as Salesforce, SharePoint, Home Keeper, Next Century, and Zip Forms.
• Manage data collection and reporting processes.
• Coordinate Home Dedications in conjunction with the Program Manager.
• Provide administrative coordination for workshops, homeowner educational opportunities, evaluations, invitations, tracking, homeowner notifications, and the quarterly newsletter.
• Create and organize digital and paper files for each property sold.
• Maintain good property file hygiene for existing and new files, update homeowner contact information as necessary, and update files with relevant homeowner documentation.
• Leverage relevant software to complete required documents.

Skills

Communication

Interpersonal skills

Confidentiality

Cultural competency

Time management

Education

Bachelor's degree or equivalent

Tools

Salesforce

SharePoint

Home Keeper

Next Century

Zip Forms

Microsoft Excel

Outlook

Office

Job description

Habitat for Humanity Philadelphia is seeking an experienced Administrative Coordinator to support the Homeowner Services Department in Philadelphia. This role handles documentation, data entry, and stakeholder communications to ensure smooth home sales and post-keys processes.

The ideal candidate brings 3+ years in housing-administrative roles, a Bachelor's degree or equivalent, and strong Excel/Outlook skills. Evening/weekend flexibility and QLO training readiness are preferred.