Homeowner Care & Service Coordinator

Tilson Home Corporation; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid training

Career growth opportunities

Job summary

Tilson Homes in Houston seeks a Customer Care Representative to join our team. You will work with our Customer Care Technicians to support homeowners during the warranty period and ensure timely, accurate service coordination.

Ideal candidates have 1–2 years of administrative experience and 2–3 years in customer service, with a high school diploma or equivalent. We offer competitive benefits including 401K and health plans.

Qualifications

• Experience handling homeowner inquiries with a focus on service quality.
• Ability to document issues accurately and communicate with field staff.
• Experience in the homebuilding industry is preferred.

Responsibilities

• Answer a high volume of homeowner calls and emails with patience and efficiency.
• Determine the action to be taken for each call and email.
• Input pertinent information into a computerized database generating service requests.
• Effectively communicate information to field and office personnel, providing information from homeowner files.
• Scheduling service appointments for Customer Care Technicians.
• Assist Customer Care Technician with scheduling of subcontractors.
• Assisting Customer Care Technicians with tracking parts and material orders

Skills

Customer service

Phone & email communication

Scheduling

Administrative support

Education

High school diploma or equivalent

Tools

CRM software

Job description

Tilson Homes in Houston seeks a Customer Care Representative to join our team. You will work with our Customer Care Technicians to support homeowners during the warranty period and ensure timely, accurate service coordination.

Ideal candidates have 1–2 years of administrative experience and 2–3 years in customer service, with a high school diploma or equivalent. We offer competitive benefits including 401K and health plans.