Customer Care Specialist – Homebuilder Support & Growth

Tilson Homes; Houston (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

Tilson Homes in Houston is seeking a Customer Care Representative to join our team. You will work with our Customer Care Technicians to maintain homeowner satisfaction during the warranty period, handling calls, emails, and scheduling tasks.

Ideal candidates have a high school diploma, 1–2 years of administrative experience, and 2–3 years of customer service. We offer competitive benefits including 401K and health plans, with growth opportunities in the homebuilding industry.

Qualifications

• Experience in customer service is required (2–3+ years preferred).
• Administrative experience and ability to handle high call volumes.
• Homebuilding industry experience is a plus.

Responsibilities

• Answer a high volume of homeowner calls and emails with patience and efficiency.
• Determine the action to be taken for each call and email.
• Input pertinent information into a computerized database generating service requests.
• Effectively communicate information to field and office personnel, providing information from homeowner files.
• Scheduling service appointments for Customer Care Technicians.
• Assist Customer Care Technician with scheduling of subcontractors.
• Assisting Customer Care Technicians with tracking parts and material orders

Skills

Customer service

Administrative support

Communication

Education

High school diploma

Tools

CRM/database entry

Job description

Tilson Homes in Houston is seeking a Customer Care Representative to join our team. You will work with our Customer Care Technicians to maintain homeowner satisfaction during the warranty period, handling calls, emails, and scheduling tasks.

Ideal candidates have a high school diploma, 1–2 years of administrative experience, and 2–3 years of customer service. We offer competitive benefits including 401K and health plans, with growth opportunities in the homebuilding industry.