Customer Service Representative

Tilson Homes; Houston (TX); Sur place; USD 40 000 - 48 000; Plein temps

Résumé du poste

Tilson Homes in Houston is seeking a Customer Care Representative to join our team. You will work with our Customer Care Technicians to maintain homeowner satisfaction during the warranty period, handling calls, emails, and scheduling tasks.

Ideal candidates have a high school diploma, 1–2 years of administrative experience, and 2–3 years of customer service. We offer competitive benefits including 401K and health plans, with growth opportunities in the homebuilding industry.

Qualifications

• Experience in customer service is required (2–3+ years preferred).
• Administrative experience and ability to handle high call volumes.
• Homebuilding industry experience is a plus.

Responsabilités

• Answer a high volume of homeowner calls and emails with patience and efficiency.
• Determine the action to be taken for each call and email.
• Input pertinent information into a computerized database generating service requests.
• Effectively communicate information to field and office personnel, providing information from homeowner files.
• Scheduling service appointments for Customer Care Technicians.
• Assist Customer Care Technician with scheduling of subcontractors.
• Assisting Customer Care Technicians with tracking parts and material orders

Connaissances

Customer service

Administrative support

Communication

Formation

High school diploma

Outils

CRM/database entry

Description du poste

Description

Join our team as a Customer Care Representative in Houston! Are you passionate about delivering exceptional customer service to our homeowners when any issues may arise. Do you thrive in a fast-paced and dynamic environment? If so, Tilson Homes wants to hear from you!

As a Customer Care Representative at Tilson Homes, you'll work alongside our Customer Care Technicians to bring our clients home up to standard. Your role will be vital in providing exceptional service and support throughout the warranty coverage period.

Requirements

• Answer a high volume of homeowner calls and emails with patience and efficiency.


• Determine the action to be taken for each call and email.


• Input pertinent information into a computerized database generating service requests.


• Effectively communicate information to field and office personnel, providing information from homeowner files.


• Scheduling service appointments for Customer Care Technicians.


• Assist Customer Care Technician with scheduling of subcontractors.


• Assisting Customer Care Technicians with tracking parts and material orders

Our ideal candidate is a customer-focused individual passionate about the homebuilding industry. A high school diploma or equivalent is required, with experience in the homebuilding industry preferred. You should have at least 1-2 years of administrative experience and at least 2-3 years of customer service experience is required.

We're looking for a friendly and hardworking person who can help us achieve our goal of customer satisfaction. At Tilson Homes, we value responsibility, honesty, and cooperation. We offer competitive compensation and benefits such as 401K, medical, dental, vision insurance, paid time off, paid training, and opportunities for career growth.