Homeowner Call Center Specialist

Bath Planet; Boise (ID); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Job summary

Kingdom Vision Builders LLC in Boise, ID is seeking a Call Center Representative to contact homeowners by phone, schedule qualified appointments for free in-home consultations, update customer information, and assist with advertising responses. Exceptional customer service and a positive attitude are essential.

The role offers full-time hours with a competitive salary and benefits package including medical, dental, vision, and paid vacation.

Qualifications

• 1 to 3 years of customer service, call center, telemarketing, sales, or marketing experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service abilities.
• Comfortable speaking with homeowners over the phone.
• Basic computer skills and data entry experience.
• Ability to multitask in a fast-paced environment.
• Positive attitude and strong work ethic.
• Product training provided.

Responsibilities

• Contact homeowners to schedule qualified appointments for our sales team.
• Deliver and adapt company scripts to engage prospective customers.
• Answer homeowner questions and overcome objections professionally.
• Accurately collect and enter customer information into company systems.
• Confirm appointments and maintain scheduling accuracy.
• Follow up with prospective customers as needed.
• Answer inbound calls from homeowners responding to advertisements.
• Update lead information and customer records.
• Maintain reports and track appointment activity.
• Perform quality control and follow-up calls.
• Work closely with the sales team to ensure a positive customer experience.

Skills

Customer service

Phone communication

Written communication

Multi-tasking

Data entry

Job description

Kingdom Vision Builders LLC in Boise, ID is seeking a Call Center Representative to contact homeowners by phone, schedule qualified appointments for free in-home consultations, update customer information, and assist with advertising responses. Exceptional customer service and a positive attitude are essential.

The role offers full-time hours with a competitive salary and benefits package including medical, dental, vision, and paid vacation.