Customer Care Specialist - Call Center Growth

Bath Planet; Nampa (ID); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Casual Dress

Small family-owned culture

Job summary

Kingdom Vision Builders LLC in Boise, ID is seeking a Call Center Representative to join our growing team. You will contact homeowners by phone, schedule qualified appointments for free in-home consultations, update customer information, and support advertising campaigns with exceptional service.

We offer a competitive salary of $50,000 - $80,000 per year, benefits including medical, dental, vision, paid vacation, and a casual, family-oriented work environment.

Qualifications

• 1 to 3 years of customer service, call center, telemarketing, sales, or marketing experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service abilities.
• Comfortable speaking with homeowners over the phone.
• Basic computer skills and data entry experience.
• Ability to multitask in a fast-paced environment.
• Positive attitude and strong work ethic.
• Product training provided.

Responsibilities

• Contact homeowners to schedule qualified appointments for our sales team.
• Deliver and adapt company scripts to engage prospective customers.
• Answer homeowner questions and overcome objections professionally.
• Accurately collect and enter customer information into company systems.
• Confirm appointments and maintain scheduling accuracy.
• Follow up with prospective customers as needed.
• Answer inbound calls from homeowners responding to advertisements.
• Update lead information and customer records.
• Maintain reports and track appointment activity; perform quality control and follow-up calls.
• Work closely with the sales team to ensure a positive customer experience.

Skills

Customer service

Communication skills

Phone etiquette

Multitasking

Job description

Kingdom Vision Builders LLC in Boise, ID is seeking a Call Center Representative to join our growing team. You will contact homeowners by phone, schedule qualified appointments for free in-home consultations, update customer information, and support advertising campaigns with exceptional service.

We offer a competitive salary of $50,000 - $80,000 per year, benefits including medical, dental, vision, paid vacation, and a casual, family-oriented work environment.