Call Center Representative

Bath Planet; Boise (ID); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Job summary

Kingdom Vision Builders LLC in Boise, ID is seeking a Call Center Representative to contact homeowners by phone, schedule qualified appointments for free in-home consultations, update customer information, and assist with advertising responses. Exceptional customer service and a positive attitude are essential.

The role offers full-time hours with a competitive salary and benefits package including medical, dental, vision, and paid vacation.

Qualifications

• 1 to 3 years of customer service, call center, telemarketing, sales, or marketing experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service abilities.
• Comfortable speaking with homeowners over the phone.
• Basic computer skills and data entry experience.
• Ability to multitask in a fast-paced environment.
• Positive attitude and strong work ethic.
• Product training provided.

Responsibilities

• Contact homeowners to schedule qualified appointments for our sales team.
• Deliver and adapt company scripts to engage prospective customers.
• Answer homeowner questions and overcome objections professionally.
• Accurately collect and enter customer information into company systems.
• Confirm appointments and maintain scheduling accuracy.
• Follow up with prospective customers as needed.
• Answer inbound calls from homeowners responding to advertisements.
• Update lead information and customer records.
• Maintain reports and track appointment activity.
• Perform quality control and follow-up calls.
• Work closely with the sales team to ensure a positive customer experience.

Skills

Customer service

Phone communication

Written communication

Multi-tasking

Data entry

Job description

Call Center Representative

Kingdom Vision Builders LLC | Boise, ID
Full-Time
Salary: $50,000 - $80,000 per year
Benefits: Medical, Dental, Vision, Paid Vacation

About Us

Kingdom Vision Builders LLC, serving Boise, ID and surrounding areas, is seeking a motivated and customer-focused Call Center Representative to join our growing team. If you enjoy helping people, have strong communication skills, and want to be part of a fun, family-oriented company, we want to hear from you.

Why Join Us?

• Competitive annual salary of $50,000 - $80,000
• Medical, Dental, and Vision Insurance
• Paid Vacation
• Casual dress environment
• Fun and friendly atmosphere
• Small family-owned business culture
• Growth opportunities with an industry leader

Position Overview

The Call Center Representative is responsible for contacting homeowners by phone, scheduling qualified appointments for free in-home consultations, updating customer information, and assisting potential customers who respond to our advertising campaigns. Exceptional customer service skills and a positive attitude are essential for success in this role.

Responsibilities

• Contact homeowners to schedule qualified appointments for our sales team
• Deliver and adapt company scripts to engage prospective customers
• Answer homeowner questions and overcome objections professionally
• Accurately collect and enter customer information into company systems
• Confirm appointments and maintain scheduling accuracy
• Follow up with prospective customers as needed
• Answer inbound calls from homeowners responding to advertisements
• Update lead information and customer records
• Maintain reports and track appointment activityPerform quality control and follow-up calls
• Work closely with the sales team to ensure a positive customer experience

Qualifications

• 1 to 3 years of customer service, call center, telemarketing, sales, or marketing experience preferred
• Strong verbal and written communication skills
• Excellent customer service abilities
• Comfortable speaking with homeowners over the phone
• Basic computer skills and data entry experience
• Ability to multitask in a fast-paced environment
• Positive attitude and strong work ethic
• Product training provided