Homeowner Account Manager

Travel Chapter; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

Travel Chapter is seeking a proactive Homeowner Account Manager to support their expanding portfolio across South Lakes Area and surrounding regions. You will manage approximately 180 properties, focusing on data-informed pricing, property presentation, and owner engagement to grow bookings and revenue.

Key responsibilities include onboarding new owners, maintaining strong relationships, and continuously improving property quality and performance through data-driven actions.

Qualifications

• Strong ability to understand and interpret data.
• Customer-focused with ability to manage varied owners.
• Excellent communication and influencing skills.
• Experience in property or holiday letting is helpful.

Responsibilities

• Present properties with accurate, appealing descriptions and high-quality photography.
• Create pricing strategies using data, competitor insight and performance trends.
• Proactively monitor booking pace to maximise revenue and occupancy.
• Onboard new owners and maintain ongoing relationships across a region.
• Provide regular updates, visits and performance reviews to owners.
• Identify issues from guest feedback and reviews and resolve them.

Skills

Data analysis

Relationship building

Customer-focused communication

Excel

Outlook

Time management

Driving licence

Independent work

Tools

Excel

Outlook

Job description

We're looking for a proactive, relationship-led Homeowner Account Manager to support our expanding portfolio across South Lakes Area and the surrounding areas. You'll manage approximately 180 properties (and growing) and play a key role in our Travel Chapter and operations. This role blends commercial thinking, data analysis, homeowner engagement and property quality improvements. Grow bookings and revenue

• Ensure each property is presented at its best with accurate, appealing descriptions
• Maintain high-quality, well-staged photography and highlight key selling features
• Create pricing strategies using data, competitor insight and performance trends
• Proactively monitor booking pace to maximise revenue and occupancy

Build strong homeowner relationships

• Become the trusted point of contact for your region's owners
• Provide regular updates, visits and performance reviews
• Identify potential issues early using guest feedback and reviews
• Confidently handle challenging conversations without escalation
• Support owner events and engagement activities

Improve property and portfolio quality

• Recommend décor updates, upgrades and high-impact features
• Suggest ways to increase appeal, such as allowing dogs or adding amenities
• Identify and remove barriers to bookings, such as restrictive policies
• Review Property Quality Scores and advise on improvements
• Flag properties that cannot meet our required quality standards

General responsibilities

• Collaborate with New Business to onboard new owners smoothly
• Stay up to date with relevant industry legislation
• Encourage referrals and always champion our company culture
• Manage time effectively to meet performance expectations
• Prioritise health, safety and welfare in all aspects of the role

Account management experience

• Strong ability to understand and interpret data
• Results driven with a focus on hitting and exceeding targets
• Excellent communication and influencing skills
• Customer-focused, with experience managing varied customers
• Confident with IT, including Excel and Outlook
• Property knowledge and strong regional awareness
• Proactive problem solver with excellent time management
• Able to work independently and follow processes clearly
• Full driving licence
• Able to work a small number of scheduled weekends

Desirable

• Experience in holiday letting or real estate
• Knowledge of the holiday property industry
• Photography or interior design skills