Regional Director

Student Roost; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Student Roost seeks a Regional Director to lead a portfolio of PBSA properties, drive high-performing teams and deliver robust financial performance across the region. This senior role requires accountability for commercial delivery, operational excellence and stakeholder engagement, with a clear path for growth alongside the Asset Management team.

You will influence strategy, partner with university and investor stakeholders, and ensure a best-in-class resident experience while maintaining

Qualifications

• Senior leadership role overseeing multi-site PBSA operations with turnover £30m–£50m.
• Strong customer experience, safety and compliance focus.
• Proven ability to drive revenue and operational performance across a region.

Responsibilities

• Lead regional NOI performance and budgeting with executive stakeholders.
• Own rate and tenure settings, leasing and bad debt management for your region.
• Drive growth initiatives and partnerships to expand revenue opportunities.
• Ensure health, safety and compliance across all properties in your region.
• Provide strategic leadership and engagement with investors and partners.

Skills

Leadership

Strategic thinking

Executive stakeholder management

Commercial acumen

Analytical skills

Operations management

Job description

At Student Roost, our people are central to bringing our vision of creating Safe Spaces, Meaningful Connections and Remarkable Experiences to life. As Regional Director, you will lead a portfolio of properties, inspire high-performing teams and drive strong operational and financial performance across your region.

This is a senior leadership role with full accountability for commercial delivery, operational excellence, customer experience, people leadership and stakeholder engagement. You will use insight, market knowledge and sound judgement to maximise performance, build strong partnerships and deliver a consistently high-quality resident experience.

You will also act as a visible senior leader across the business, contributing to wider strategic priorities and building credible relationships with executive stakeholders, partners and investors.

This is a role with genuine room to grow. Our Regional Directors work in partnership with Greystar's Asset Management team, with a clear path to expand their responsibility and influence further over time. We're looking for people with the ambition and commercial acumen to grow with the role.

KEY ACCOUNTABILITIES:

HEALTH, SAFETY & COMPLIANCE

• Make safety and welfare your top priority at all times, adhering strictly to all safety policies and processes.
• Maintain a strong understanding of all statutory and legal accountabilities relevant to your portfolio, ensuring our teams understand why we perform these duties and that they are embedded in day-to-day operations, so that safety and welfare are never overlooked.
• Create an environment where all team members feel confident raising concerns about our properties or practices relating to health, safety and welfare.
• Ensure compliance with all statutory, regulatory and institutional requirements and recommend best practice.
• Manage the performance of contractors, consultants and other external service providers.
• Conduct regular audits and inspections to maintain quality and compliance.

PERFORMANCE

• Drive NOI performance through a laser-sharp focus on revenue and all operational costs, whilst protecting customer safety, welfare and experience.
• Own rate and tenure setting, leasing and cancellation decisions, and bad debt management for your region directly — leasing every property at the right price and the right time to maximise revenue and occupancy — working in partnership with Greystar’s Asset Management team.
• Understand the local markets in your region to keep us agile in our sales approach [and outperform our competitors].
• Track competitor performance (rates and occupancy).
• Lead budget setting for your Region working with the Managing Director, Finance Director and our investors to deliver the annual budget-setting process.
• Bring a creative, entrepreneurial approach to driving revenue throughout the year, including Lavanda, summer groups, language schools and other business development opportunities.
• Minimise overall cost of acquisition through the right balance of agent referrals, university partnerships and customer retention.
• Leverage scale benefits of a nationwide portfolio working with the Procurement and Asset Management teams.
• Drive the ESG agenda , in particular reducing energy consumption and improving energy efficiency across your properties.
• Support the Greystar team in the development of asset level business plans and investor reporting .

CUSTOMERS

• Act as custodian for the Student Roost product , driving service excellence through your teams and embedding a culture of service in every team member.
• Deliver a safe, well-maintained and clean home for every resident.
• Work closely with our university partners, agencies and the community to support the needs and wellbeing of our students.
• Manage properties that deliver a strong sense of community and create opportunities for students to build meaningful connections.
• Ensure each property is a supportive environment that prioritises the emotional welfare of our students.
• Demonstrate a relentless focus on customer retention , working through your teams to ensure customers renew with us.
• Grow the reputation of the Student Roost brand so we are always the number one brand recommended by residents, universities, agents and university partners.

PEOPLE

• Play a full role as a leader in the business , demonstrating inspirational leadership.
• Work with the Managing Director to refine organisational design and role definitions across our property and city teams, ensuring we deliver all business KPIs in a cost-effective model.
• Focus on retaining our people through meaningful career paths and a values-led, high performing culture.
• Drive high levels of colleague engagement in your region by recruiting and retaining a strong values-led management team, ensuring effective and efficient (two-way) communication channels, and prioritising and responding to team feedback.
• Drive a growth mindset in your teams, equipping them with the training and tools to do their jobs and the coaching and development to build their skills.
• Provide challenging and supportive line management to your teams.

LEADERSHIP

• Directly accountable for all aspects of operational and financial performance in your region, including delivering budgeted NOI.
• Ensure the operational business is agile enough to absorb further acquisition and development opportunities.
• Constantly innovate and grow the Student Roost brand platform by supporting product, systems and process enhancements.
• Prepare and present regular reporting on regional performance to the SLT, Board, and our investors.

PERSON SPECIFICATION

Skills

Leadership : Demonstrated ability to lead, inspire, and develop high-performing teams.

Communication : Excellent interpersonal, verbal, and written communication skills.

Financial Acumen : Strong understanding of financial principles, with the ability to manage budgets effectively and maximise NOI from assets.

Commercial Acumen : Sound commercial judgement and the confidence to take direct ownership of decisions for your region.

Customer Service : Commitment to delivering exceptional customer service and enhancing the student experience.

Operational Management : Expertise in managing day-to-day operations, including maintenance, health and safety, and facilities management, with the ability to drive process and compliance adherence.

Sector Experience : Senior-level PBSA experience, leading multi-site operations across PBSA, BTR and hospitality environments, and proven experience managing a regional portfolio with turnover of £30m–£50m.

Executive Stakeholder Management : Experience building and maintaining credible relationships with executive-level stakeholders, partners and investors.

Interpersonal skills : Ability to build and maintain strong relationships with internal and external stakeholders

Strategic thinking: Ability to think strategically and develop long-term plans

Adaptability : Flexibility to adapt to changing circumstances and manage multiple priorities

Analytical Skills : Strong analytical and problem-solving abilities

Innovation : Creativity and openness to new ideas and approaches.

Drive & Ambition : A genuine desire to grow your commercial responsibility and influence over time, with the initiative to pursue it.

Please note that as part of our safety first culture, this role is subject to requiring a Basic DBS check as part of our pre-employment checks.