Homeless Services Specialist

Community Family Advocates; Pittsburgh (Allegheny County); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Matching 401k

18 days PTO

Job summary

Community Family Advocates is seeking a Homeless Services Specialist to operate the shelter site and support individuals utilizing the service. The role emphasizes following policies, coordinating intakes, and creating a welcoming environment for all guests.

The position requires organizing daily setup, coordinating transportation, serving meals, and assisting with de-escalation efforts under supervision. This entry-level opportunity offers a stable schedule and benefits.

Qualifications

• Previous experience working in a Shelter or relative experience preferred.

Responsibilities

• Setting up and breaking down the shelter site daily, including mats/cots, cleaning, moving and inventorying supplies.
• Assisting with shelter intake processes, data collection and HMIS data entry.
• Coordinating transportation services to and from the shelter site.
• Serving and distributing food to shelter guests.
• Supporting the Shelter Site Lead, Shelter Director and partners in guest engagement and de-escalation.
• Creating a welcoming environment for all shelter guests.

Skills

Shelter experience

Job description

Homeless Services Specialist

The Position:

Youare an organized individual that wants to help their community while follow policies and procedures.

Purpose:

The purpose of this position is to support the operation of the shelter site and support to people experiencing homelessness who are utilizing the shelter service.

Responsibilities:

This position is responsible for the tasks involved in operating the shelter site, including:

• Setting up and breaking down the shelter site daily, including placement of mats/cots, cleaning of mats/cots, moving and inventorying shelter supplies, etc.
• Assisting with the shelter intake processes, including data collection and data entry into the County’s Homeless Management Information System (HMIS)
• Assisting with the coordination of transportation services to and/or from the shelter site.
• Serving and distributing food to shelter guests
• Supporting the Shelter Site Lead, Shelter Director and relevant partners in shelter guest de-escalation and other client engagement efforts, as needed.
• Along with the Shelter Site Lead and Shelter Director, working to creating a welcome environment for all shelter guests.

Qualifications:

• Previous experience working in a Shelter or relative experience preferred.

Ability to:

• Follow and implement requests received from supervisor with little or no supervision.
• Adapt to change, negotiate compromise and tolerate ambiguity.
• Build effective relationships with others who can help with work related goals.
• Be sensitive in human interactions to diversity inclusiveness.
• Lift up to 50 pounds

Schedule:

• The shelter will be open seven days per week. First shift from 5:30PM-1:30AM, second shift from 1:00AM-9:00AM.

Location:

• The location for this position is 2610 Maple Ave. int the North Side of Pittsburgh.

Compensation and Benefits:

• $25.00per hour. 40 hours per week.
• 18 days of PTO annually
• 5 Sick Days (starting July 1, 2026)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Matching 401k