Shelter Operations and Engagement Specialist

Valley Health Systems Inc; Huntington (WV); Presencial; USD 21.000 - 22.000; Jornada completa

Descripción de la vacante

The Shelter Operations and Engagement Specialist at Valley Health Systems Inc in Huntington, WV, runs overnight shelter operations at The Hub, delivering a trauma-informed, welcoming environment for guests experiencing homelessness. You’ll engage with individuals, support safety, and coordinate referrals, while maintaining compassionate, professional boundaries.

Candidates should have a high school diploma, plus experience in shelter or human services is preferred; strong communication,

Formación

• High school diploma or equivalent.
• Prior shelter, residential, outreach, or human services experience preferred.
• Commitment to harm reduction and trauma-informed care.
• Familiarity with individuals experiencing mental illness, trauma, or substance use.
• Strong communication, interpersonal and conflict-resolution skills.
• Ability to stay calm in high-stress situations.
• Basic computer skills for documentation and reporting.
• Dependable, punctual, and able to work evenings, weekends, and holidays.

Responsabilidades

• Support overnight shelter operations during shifts (intake, orientation, shift closure).
• Monitor common areas and activities to ensure safety and smooth flow.
• Distribute meals and supplies; organize access to hygiene and laundry services.
• Build respectful rapport with guests while maintaining professional boundaries.
• Respond to conflicts using de-escalation and trauma-informed communication.
• Maintain a clean, orderly shelter environment; perform cleaning or laundry as needed.
• Document guest interactions, shift activities, and incidents accurately.
• Provide information or referrals to community resources and internal support services.
• Collaborate with team to uphold shelter guidelines with compassion.
• Participate in staff huddles and share insights on client needs and status.
• Maintain compliance with all company policies and procedures.
• Other duties as assigned.

Conocimientos

Empathy and guest engagement

De-escalation

Communication skills

Trauma-informed care

Documentation

Educación

High school diploma or equivalent

Herramientas

Basic computer skills

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Shelter Operations and Engagement Specialist

Huntington, WV, US

2 days ago Requisition ID: 3170

Salary Range: $15.00 To $16.55 Hourly

Job Summary:

The Shelter Operations and Engagement Specialist helps maintain a safe, welcoming, and trauma-informed environment at The Hub, our low-barrier overnight shelter. This role combines guest engagement, daily operations, and safety monitoring to ensure a dignified and supportive space for individuals experiencing homelessness.

Team members regularly interact with guests navigating complex trauma, mental illness, substance use, and prolonged housing instability. All shelter support staff use empathy and consistency to de-escalate conflict, build trust, and promote stability for all. All interactions are guided by trauma-responsive values and prioritize guest autonomy and mutual respect.

Essential Duties and Responsibilities:

• Support shelter operations during overnight shifts, including intake, orientation, and shift closure
• Monitor common areas, shelter activities, and shared spaces to ensure safety, comfort, and efficient flow.
• Distribute meals and supplies; organize access to hygiene and laundry services
• Build respectful rapport with guests while maintaining professional and ethical boundaries
• Respond to conflicts or behavioral concerns using de-escalation and trauma-informed communication
• Maintain a clean and orderly shelter environment, routinely performing cleaning or laundry tasks as needed.
• Document guest interactions, shift activities, and incidents in a timely and accurate manner
• Offer information or facilitate referrals to community resources and internal support services
• Collaborate with team members to uphold shelter guidelines in a fair and compassionate manner
• Participate in staff huddles and contribute to team meetings to provide insight on client needs and status.
• Maintain compliance with all company policies and procedures
• Other duties as assigned.

Education and/or Work Experience Requirements:

• High school diploma or equivalent
• Prior experience in shelter, residential, outreach, or human services preferred.
• Commitment to harm reduction, trauma-informed care, and low-barrier models.
• Familiarity working with individuals experiencing mental illness, trauma, or substance use
• Strong communication, interpersonal and conflict resolution skills.
• Ability to remain calm and professional in high-stress situations.
• Basic computer skills for documentation and reporting.
• Dependable, punctual, and must be able to work evenings, weekends, and holidays as scheduled.

Physical Requirements/Working Conditions:

• Overnight shifts in a congregate shelter environment
• Potential exposure to behavioral or medical emergencies
• Ability to walk and stand for extended periods
• Ability to perform job duties in varying weather conditions, year-round
• Must occasionally lift/move up to 25 pounds.

Job Summary:

The Shelter Operations and Engagement Specialist helps maintain a safe, welcoming, and trauma-informed environment at The Hub, our low-barrier overnight shelter. This role combines guest engagement, daily operations, and safety monitoring to ensure a dignified and supportive space for individuals experiencing homelessness.

Team members regularly interact with guests navigating complex trauma, mental illness, substance use, and prolonged housing instability. All shelter support staff use empathy and consistency to de-escalate conflict, build trust, and promote stability for all. All interactions are guided by trauma-responsive values and prioritize guest autonomy and mutual respect.

Essential Duties and Responsibilities:

• Support shelter operations during overnight shifts, including intake, orientation, and shift closure
• Monitor common areas, shelter activities, and shared spaces to ensure safety, comfort, and efficient flow.
• Distribute meals and supplies; organize access to hygiene and laundry services
• Build respectful rapport with guests while maintaining professional and ethical boundaries
• Respond to conflicts or behavioral concerns using de-escalation and trauma-informed communication
• Maintain a clean and orderly shelter environment, routinely performing cleaning or laundry tasks as needed.
• Document guest interactions, shift activities, and incidents in a timely and accurate manner
• Offer information or facilitate referrals to community resources and internal support services
• Collaborate with team members to uphold shelter guidelines in a fair and compassionate manner
• Participate in staff huddles and contribute to team meetings to provide insight on client needs and status.
• Maintain compliance with all company policies and procedures
• Other duties as assigned.

Education and/or Work Experience Requirements:

• High school diploma or equivalent
• Prior experience in shelter, residential, outreach, or human services preferred.
• Commitment to harm reduction, trauma-informed care, and low-barrier models.
• Familiarity working with individuals experiencing mental illness, trauma, or substance use
• Strong communication, interpersonal and conflict resolution skills.
• Ability to remain calm and professional in high-stress situations.
• Basic computer skills for documentation and reporting.
• Dependable, punctual, and must be able to work evenings, weekends, and holidays as scheduled.

Physical Requirements/Working Conditions:

• Overnight shifts in a congregate shelter environment
• Potential exposure to behavioral or medical emergencies
• Ability to walk and stand for extended periods
• Ability to perform job duties in varying weather conditions, year-round
• Must occasionally lift/move up to 25 pounds.

Sunday 11pm - 10am
Monday 10pm - 10am
Tuesday 10pm - 10am
Thursday 5am - 10am