Homeless Services Outreach Navigator

Bill Wilson Center; San Jose (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

4 Weeks Accrued PTO

14 Paid Holidays Per Year

Health, Dental, Vision & VoluntaryLife

401K Retirement Plan

Employee Assistance Program

Job summary

Bill Wilson Center in San Jose, CA seeks an Outreach Specialist for the Homeless Call Center to help individuals and families sign up for shelter, access resources, and coordinate transport to pre-arranged shelters. You will work as part of a team to assess needs, provide immediate safety solutions, and connect clients with partner agencies, HMIS data entry, and follow-up support.

This role requires a willingness to work in encampments and in the field, with a strong commitment to dignity and

Qualifications

• High school diploma or equivalent.
• Personal or lived experience with housing instability, social services, or related challenges is valued.
• Must have valid California driver’s license and be able to be insured.
• Ability to read and interpret documents; strong communication with clients and partners.

Responsibilities

• Conduct initial screening to assess appropriate service suggestions and facilitate setting appointments for referrals and/or services.
• Act as liaison between individuals or families experiencing a housing crisis and supportive services, shelters and community agencies.
• Enter, update and maintain data in HMIS and track and report progress.
• Locate, assist, and verify homelessness of clients.
• Answer daily routine and emergency calls related to unstably housed individuals and divert them from shelter placements.
• Support callers through a strength-based approach identifying their network of support to problem-solve toward housing stability.
• Complete triage forms with callers collecting personal information needed for placement.
• Refer clients to other service agencies as necessary (e.g., Reentry Resource Center, DV providers, Social Services Agency).
• Escalate critical situations to BWC Management.
• Transport clients and belongings to pre-assigned homeless shelters.
• Clean and maintain the interior of all transportation vehicles.

Skills

Driver's license

Communication skills

Navigate Santa Clara County

HMIS data entry

Education

High school diploma or equivalent

Tools

HMIS

Job description

Bill Wilson Center in San Jose, CA seeks an Outreach Specialist for the Homeless Call Center to help individuals and families sign up for shelter, access resources, and coordinate transport to pre-arranged shelters. You will work as part of a team to assess needs, provide immediate safety solutions, and connect clients with partner agencies, HMIS data entry, and follow-up support.

This role requires a willingness to work in encampments and in the field, with a strong commitment to dignity and