Outreach Case Manager - DIC

Bill Wilson Center; San Jose (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

4 Weeks Accrued PTO

14 Paid Holidays Per Year

Health, Dental, Vision & Life Plans

Flexible Spending Plans

401(k) Retirement Plan

Employee Assistance Program

Career Mobility

Tickets At Work/LifeMart discounts

Job summary

Bill Wilson Center is seeking an Outreach Case Manager to provide direct support, outreach, advocacy, and case management for homeless or housing-insecure youth aged 18-25. The role involves street outreach, crisis intervention, and linking participants to housing, employment, education, healthcare, and life skills services.

Strong communication and trauma-informed, culturally responsive approach are essential.

Qualifications

• Experience with trauma-informed approaches and youth services.
• Strong communication and relationship-building skills.
• Ability to work with diverse populations and maintain confidentiality.

Responsibilities

• Conduct outreach to youth ages 18-25 in schools and community spaces.
• Administer assessments and refer youth to county systems.
• Lead workshops, and collaborate with community partners.
• Build positive relationships and provide ongoing support to participants.
• Support youth in goal setting and accessing housing, education, and health resources.

Skills

Trauma-informed care

Conflict resolution

Public speaking

Community partnership

Social media outreach

Data entry

Education

Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Communications, or related field

Job description

Job Details

Job Location: San Jose , CA 95112, Position Type: Full Time, Salary Range: $25.00 - $27.00 Hourly,

About Bill Wilson Center

Bill Wilson Center is a nationally and regionally recognized leader for providing services to at-risk youth and families. Our agency -- from our executive team to our line staff -- is committed to improving the lives and conditions of the people we serve. We provide direct services to more than 3,500 children, youth, young adults and families in Santa Clara County. BWC provides services that meet the cultural and linguistic needs of our whole community. We value our unique ethnic diversity as well as the LGBTQ community and non-able body community. Join us and become a difference maker at Bill Wilson Center!

Job Summary

The Outreach Case Manager is responsible for providing direct support, outreach, advocacy, and case management services to youth and young adults ages 18-25 experiencing homelessness or housing instability. This position works closely with individuals in the community to build trusting relationships, assess immediate and long-term needs, and connect participants to critical resources including housing, employment, education, healthcare, mental health services, and life skills support.

The Outreach Case Manager conducts street outreach, community engagement, crisis intervention, and ongoing case management to help youth achieve stability, self-sufficiency, and personal goals. The ideal candidate is compassionate, trauma-informed, culturally responsive, and committed to empowering vulnerable youth populations through strengths-based support and advocacy.

This role requires strong communication skills, the ability to work independently in community settings, and experience engaging high-risk or underserved populations in a respectful and nonjudgmental manner.

Essential Duties & ResponsibiIities

• Conduct outreach to areas frequented by youth ages 18-25 - schools, community centers, libraries, encampments.


• Administer assessments (VISPDAT) and refer youth to county's Homeless Management Information System


• Lead tabling events, and collaborate with community partnerorganizations


• Build positive relationships with participants and provide ongoing support andencouragement


• Utilize Motivational interviewing skills to engage young adults to participate in Drop In CenterServices


• Connect youth to services and resourcesincludingeducation, job readiness, housing, healthcare, and mental health support


• Facilitate workshops, support groups, and community engagementactivities


• Maintain accurate participant records, case notes, and outreachdata


• Collaborate with community partners, schools, employers, and serviceproviders


• Support youth in setting goals and accessing opportunities for growth anddevelopment


• Participate in community events, outreach campaigns, and networkingopportunities


• Advocate for youth needs and help create a safe, inclusive, and supportiveenvironment


• Other duties asassigned

Qualifications

Education andExperience

• Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Communications, or related field desired but not a requirement


• Experience working with youth and young adults ages 18-25


• Experience with outreach, case management, mentoring, or community engagementpreferred


• Strong communication and relationship-buildingskills


• Knowledge of community resources and youth developmentpractices


• Ability to work with diverse populations and maintainconfidentiality


• Strong organizational and time managementskills


• CPR/First Aid certification and bilingual skills are aplus


• Personal or lived experience with the criminal/legal system, housing instability, social services, or other systemic challenges is valued.

RequiredSkills/Abilities

• Trauma-informedcare


• Conflict resolution and de-escalation


• Public speaking and workshopfacilitation


• Community partnershipdevelopment


• Social media outreach andengagement


• Data entry andreporting

PhysicalDemands

• Ability to travel throughout the community for outreach activities, meetings, andevents


• Prolonged periods of standing, walking, and engaging with participants during community events and program activities


• Ability to lift and carry outreach materials, supplies, and equipment up to 25pounds


• Ability to work in both office and community-based environments, including outdoorsettings


• May require evening and weekend hours to support youth programming and outreachevents


• Ability to use a computer, phone, and other standard office equipment for extendedperiods


• Must be able to communicate effectively in person, virtually, and by phone with youth, staff, and community partners

WorkEnvironment

• Combination of office, community, and field-basedwork


• Some evenings and weekends may be required for events and outreachactivities


• Local travel may berequired

Salary Range

$25 - $27.00 per hour

Employee Benefits & Perks

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO


• 14 Paid Holidays Per Year


• Paid Health, Dental, Vision & Voluntary Life Insurance Plans


• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit


• 401 (K) Retirement Plan


• 24/7 Employee Assistance Program


• Upward Career Mobility


• Discounts and Savings through Tickets At Work and LifeMart

EEO

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.