HOMELESS CALL CENTER SHELTER NAVIGATOR

Stark County Mental Health & Addiction Recovery; Canton (OH); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

OPERS retirement

Vacation and sick leave

Personal days and holidays

Job summary

StarkMHAR is seeking a Homeless Call Center Specialist for the Gov't Collaborative to conduct intakes and enrollments for the Stark County Homeless Navigation system over the phone, with occasional direct participant contact.

You will assist participants in gathering eligibility documents and entering information into HMIS/CES, upholding housing first, harm reduction, and trauma-informed care principles while protecting privacy and security. Remote-friendly team with comprehensive benefits.

Qualifications

• Associate degree or equivalent experience required.
• Experience in phone or direct interviewing of individuals is required.

Responsibilities

• Complete intakes and enrollments for the Homeless Navigation system via phone.
• Occasionally interact directly with participants.
• Assist participants with gathering eligibility documentation and entering data into required systems.
• Ensure services reflect housing first, harm reduction, and trauma-informed care, with privacy and security compliance.

Skills

Active listening

Reflective listening

Motivational interviewing

Microsoft Office

Privacy & security requirements

Education

Associate's degree (communication, social work, or related)

Tools

HMIS

CES

Job description

HOMELESS CALL CENTER SPECIALIST for Gov't Collaborative

Do you have experience working with marginalized communities? Are you able to use active and reflective listening to build rapport, and motivational interviewing interventions to increase positive outcomes and provide excellent customer service? Are you proficient in Microsoft Office and other office practices with keyboard accuracy & speed? Are you familiar with meeting federal requirements and following privacy and security requirements?

The successful candidate, along with their team members, will complete intakes and enrollments for the Stark County Homeless Navigation system over the phone and occasionally direct participant-facing interactions. You will assist participants with gathering eligibility documentation and entering documentation into required data systems.

If you are interested in the duties mentioned above, ensuring services to participants in the homeless community are reflective of customer choice and emphasize housing first, harm reduction, and trauma informed care, you are encouraged to apply.

What we offer:

StarkMHAR offers the more traditional "government" benefits that are appealing to many, and is also committed to recruiting, engaging and developing a diverse, high-quality staff. Some, but not all of the many employee-friendly features of employment at StarkMHAR include: Health benefits beginning the 1st month after start date; enrollment in the Ohio Public Employee Retirement System (OPERS); vacation and sick leave accrual from employee's first day; several personal and paid holidays observed annually; year-round staff development opportunities; and educational assistance. In an effort to promote work/life balance and offer staff greater flexibility, most StarkMHAR positions are eligible for remote work and/or alternate work schedules.

Robust Benefit Package:

• Health Benefits begin 1st of month after start date
• Ohio Public Employee Retirement System
• Vacation & Sick Leave Accruals from day 1
• Prior Gov't service may increase Vacation accruals
• 5 Personal Days & 10 Paid Holidays per year

How we work:

• StarkMHAR collaborates and partners. We strive to be thought leaders and conveners of various community-based systems and professionals.
• StarkMHAR promotes equity and inclusion. We engage with diverse partners to reflect consumer voice and community needs with cultural and linguistic competence.
• StarkMHAR innovates. We fund and promote evidence-informed practices and pilot projects which foster new models of service delivery.
• StarkMHAR employees act with integrity. We are uncompromising in our ethical practices.
• StarkMHAR perseveres. We pursue our goals even when they are difficult.
• StarkMHAR believes in hope, wellness and recovery for everyone. StarkMHAR is empowered by the State of Ohio to plan, develop, fund, manage and evaluate community-based mental health and addiction services. Federal, state and local funds are utilized to ensure mental health and addiction prevention, and treatment and recovery support services are available to individuals and families in Stark County.

PURPOSE

The Homeless Hotline Specialist works with a diverse and marginalized caseload of participants experiencing many barriers including homelessness, complex trauma, medical, and mental health needs, and substance use. Provide ongoing coverage of the Homeless Navigation hotline. Works with the Homeless Management Information System (HMIS), Homeless Continuum of Care of Stark County (HCCSC) and the Coordinated Entry System (CES).

REQUIRMENTS

• Associate's degree in communication, social work or other similar discipline, or equivalent experience required.
• Experience in phone or direct interviewing of individuals is required.