HOMELESS HOTLINE SPECIALIST

Stark County Mental Health & Addiction Recovery; Canton (OH); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

OPERS retirement

Vacation & Sick Leave

Personal days & holidays

Job summary

StarkMHAR is seeking a Homeless Hotline Specialist to perform phone-based intakes and enrollment for the Stark County Homeless Navigation system. The role supports HMIS, CES, and HCCSC processes while engaging underserved communities with compassionate, client-centered service.

The position offers health benefits, OPERS retirement, leave accrual from day one, and flexible scheduling with some remote work opportunities.

Qualifications

• Associate's degree in communication, social work or related discipline, or equivalent experience required.
• Experience in phone or direct interviewing of individuals is required.
• Hours: 40 hours per week, Mon–Fri 7AM–5:30PM with alternating Saturdays 10AM–2PM; may have alternative scheduling.

Responsibilities

• Handle intakes and enrollments for the Stark County Homeless Navigation system over the phone.
• Occasionally engage in participant-facing interactions and support HMIS/CES systems.

Skills

Active listening

Reflective listening

Motivational interviewing

Microsoft Office

Privacy & security awareness

Education

Associate's degree in communication or social work or related field

Tools

HMIS

HCCSC

CES

Job description

HOMELESS HOTLINE SPECIALIST for Gov't Collaborative

Do you have experience working with underserved communities? Are you able to use active and reflective listening to build rapport, and motivational interviewing interventions to increase positive outcomes and provide excellent customer service? Are you proficient in Microsoft Office and other office practices with keyboard accuracy & speed? Are you familiar with meeting federal requirements and following privacy and security requirements?

The successful candidate, along with their team members, will complete intakes and enrollments for the Stark County Homeless Navigation system over the phone and occasionally direct participant-facing interactions.

What We Offer

StarkMHAR offers the more traditional "government" benefits that are appealing to many, and is also committed to recruiting, engaging and developing a diverse, high-quality staff. Some, but not all of the many employee-friendly features of employment at StarkMHAR include: Health benefits; enrollment in the Ohio Public Employee Retirement System (OPERS); vacation and sick leave accrual; several personal and paid holidays observed annually; year-round staff development opportunities; and educational assistance. In an effort to promote work/life balance and offer staff greater flexibility, most StarkMHAR positions are eligible for remote work and/or alternate work schedules.

Robust Benefit Package

• Health Benefits begin 1st of month after start date
• Ohio Public Employee Retirement System (OPERS)
• Vacation & Sick Leave Accruals from day 1
• Prior Gov't service may increase Vacation accruals
• 5 Personal Days & 10 Paid Holidays per year

How We Work

• StarkMHAR collaborates and partners. We strive to be thought leaders and conveners of various community-based systems and professionals.
• StarkMHAR Promotes accessible and culturally appropriate services. We engage underserved communities, reflect consumer voice, and support cultural and linguistic competence.
• StarkMHAR innovates. We fund and promote evidence-informed practices and pilot projects which foster new models of service delivery.
• StarkMHAR employees act with integrity. We are uncompromising in our ethical practices.
• StarkMHAR perseveres. We pursue our goals even when they are difficult.
• StarkMHAR believes in hope, wellness and recovery for everyone. StarkMHAR is empowered by the State of Ohio to plan, develop, fund, manage and evaluate community-based mental health and addiction services. Federal, state and local funds are utilized to ensure mental health and addiction prevention, and treatment and recovery support services are available to individuals and families in Stark County.

PURPOSE

The Homeless Hotline Specialist works with a caseload of participants experiencing many barriers including homelessness, complex trauma, medical, and mental health needs, and substance use. Provide ongoing coverage of the Homeless Navigation hotline. Works with the Homeless Management Information System (HMIS), Homeless Continuum of Care of Stark County (HCCSC) and the Coordinated Entry System (CES).

REQUIRMENTS

• Associate's degree in communication, social work or other similar discipline, or equivalent experience required.
• Experience in phone or direct interviewing of individuals is required.
• Hours: 40 hours per week. Schedules are within the following hours: Monday – Friday 7AM to 5:30PM and alternating Saturdays 10AM – 2PM. Alternative scheduling may be available.

The final applicant selected for this position, prior to appointment, will be required to submit to a drug test for illegal drug use. The test site shall be chosen and paid for by the Board. An applicant with a positive test result will not be offered employment. The applicant will also be subject to any other requirements of Ohio law.