Homecare Client Care Coordinator (scheduler)

Amivie, LLC; Canton (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Amivie, LLC in Ohio seeks a Branch Manager to lead all agency operations for an assigned territory, ensuring regulatory and contractual compliance while driving growth and profitability through new technology and acquisitions.

This leadership role requires strong staff supervision, strategic planning, and hands-on oversight of billing, audits, and policy implementation to meet client needs. The position emphasizes collaboration across departments and delivery of high-quality home care services.

Qualifications

• At least two years of supervisory or management experience in home care or similar field.
• Bachelor's degree in health, business or public administration preferred with at least one year supervisory/management experience.
• Thorough understanding of Homecare licensure, program and contract regulations.
• Excellent oral and written communication and presentation skills.
• Professional demeanor and appearance.
• Proficient client relations and customer service skills.
• People management and team leadership abilities.
• Excellent organizational and time management skills.

Responsibilities

• Hiring, counseling and termination of branch level staff both in the office and in the field.
• Provide support and problem solving in the branch office.
• Serve to cover vacant positions in the assigned branch office, as appropriate.
• Remain informed and educated about home care regulations and standards.
• Promote interdepartmental cooperation and communication, which may result in mediation of staff disputes.
• Develop employee excellence through recruitment, retention, training, motivation and reward.
• Establish evaluation of the performance of employees, as established by state rules and internal policies.
• Participate in the development of strategic, short-range, and long-range planning for educational, client care, revenue, and public relations programs.
• Manage, control, coordinate, and supervise the fiscal activities of the agency, including funding
• Shall review the quality of the agency's services with findings used to verify policy implementation, to identify problems, and to establish problem resolution and policy revision as necessary, on a regular basis to determine best practices and common pitfalls at the branch level
• Monitor the record system and statistical reporting system for proper documentation, planning and evaluation.
• Oversee care delivery and client outcomes to ensure that care meets the clients’ needs.
• Perform or review chart audits in the assigned branch office.
• Monitor and take reasonable steps to ensure: Client rights are exercised; Compliance with applicable Federal, State and Local laws and professional standards are maintained; Compliance with established policies and procedures.
• Ensure that the numbers and qualifications of personnel available to provide and supervise services are sufficient to implement the plans of care and treatment to meet the needs of the clients.
• Responsible for the annual agency evaluation to review the quality of the agency's services with findings used to verify policy implementation, to identify problems, and to establish problem resolution and policy revision as necessary.
• Implement performance improvement priorities.
• Reviews monthly financials to determine areas of improvement.
• Monitors KPI’s to best manage the outcomes of the assigned territory.
• Take on-call as necessary.
• Monitor and evaluate monthly financial outcomes for the assigned branch office.
• With assistance, make adjustments that will improve both Revenue performance and Branch Level contribution margin.
• All other duties as assigned.

Skills

Supervisory experience

Communication skills

People management

Time management

Customer relations

Education

Bachelor's degree in health admin

Job description

Overview

This position is a vital leadership role in the Amivie Homecare organization. The Branch Manager is responsible for all agency branch operations for an assigned territory. Responsibilities include, but are not limited to: regulatory, billing and contract compliance, profit and loss responsibility, agency growth, implementation of new technology solutions and integration of new acquisitions. The Branch Manager will be responsible for operational functions for their assigned office.

Responsibilities

• Hiring, counseling and termination of branch level staff both in the office and in the field.
• Provide support and problem solving in the branch office.
• Serve to cover vacant positions in the assigned branch office, as appropriate.
• Remain informed and educated about home care regulations and standards.
• Promote interdepartmental cooperation and communication, which may result in mediation of staff disputes.
• Develop employee excellence through recruitment, retention, training, motivation and reward.
• Establish evaluation of the performance of employees, as established by state rules and internal policies.
• Participate in the development of strategic, short-range, and long-range planning for educational, client care, revenue, and public relations programs.
• Manage, control, coordinate, and supervise the fiscal activities of the agency, including funding
• Shall review the quality of the agency's services with findings used to verify policy implementation, to identify problems, and to establish problem resolution and policy revision as necessary, on a regular basis to determine best practices and common pitfalls at the branch level
• Monitor the record system and statistical reporting system for proper documentation, planning and evaluation.
• Oversee care delivery and client outcomes to ensure that care meets the clients’ needs.
• Perform or review chart audits in the assigned branch office.
• Monitor and take reasonable steps to ensure:
  • Client rights are exercised.
  • Compliance with applicable Federal, State and Local laws and professional standards are maintained.
  • Compliance with established policies and procedures.
• Ensure that the numbers and qualifications of personnel available to provide and supervise services are sufficient to implement the plans of care and treatment to meet the needs of the clients.
• Responsible for the annual agency evaluation (as required) to review the quality of the agency's services with findings used to verify policy implementation, to identify problems, and to establish problem resolution and policy revision as necessary.
• Implement performance improvement priorities.
• Reviews monthly financials to determine areas of improvement.
• Monitors KPI’s to best manage the outcomes of the assigned territory.
• Take on-call as necessary.
• Monitor and evaluate monthly financial outcomes for the assigned branch office.
• With assistance, make adjustments that will improve both Revenue performance and Branch Level contribution margin.
• All other duties as assigned.

Qualifications

Requirements:

• At least two years of supervisory or management experience in home care or similar field.
• An individual who holds a bachelor's degree in health, business or public administration science and has at least one year of supervisory or management experience in home care or other licensed health care program is preferred.
• Thorough understanding of applicable Homecare licensure, program and contract regulations.
• Excellent oral and written communication and presentation skills.
• Professional demeanor and appearance.
• Proficient skills to promote excellent client relations and customer skills.
• People management skills and the ability to network and manage a team.
• Excellent organizational and time management skills.