Branch Manager Home Care for veterans

Live Well Home Care; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Live Well Home Care is seeking an experienced Home Care Branch Manager to lead the Oklahoma City branch. The role covers recruiting, supervising staff, ensuring timely service initiation, and maintaining high client satisfaction.

You will manage client census, drive revenue growth, oversee compliance with state regulations, and nurture community relationships to expand referrals. Strong leadership and communication are essential in this fast-paced environment.

Qualifications

• Excellent verbal and written communication.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Effectively managing company resources.
• Managing gross margin including Caregiver Overtime / Caregiver payrates.
• Responsible for overall revenue growth.
• Utilization / Fill Rate
• Referral to admission ratio
• Effectively managing community relationships including AL’s, IL’s, Hospitals, SNF, memory care, LTAC and VA, LTC, Workers’ comp
• Effective communication with regional and senior leadership
• Timely reporting issues and concerns
• Referral flow
• Following all applicable state regulations
• Completing routine internal audits of Client and personnel files
• Timely reporting and maintaining client and caregiver complaints/grievances as well as records.
• Responsible for managing client census.
• Effective communication between client, caregivers, and branch
• Ensure timely initiation of service -All admits completed with 48 hours of receiving referral.
• Oversight over client visits.
• Ensuring high levels of client satisfaction - Customer satisfaction over 95%
• Ensuring client fill rate 95% or above on auth hours
• Staffing and Recruiting
• Business Development/Expansion
• Community Relations
• Performs other related duties as assigned.

Skills

Verbal and written communication

Interpersonal and customer service

Sales and customer service

Organizational skills

Time management

Analytical and problem-solving

Supervisory and leadership

Prioritization and delegation

Thrives under pressure

Microsoft Office proficiency

Education

Associates degree or higher preferred

Tools

Microsoft Office Suite

Job description

Job description

Our company is searching for experienced candidates for the position of Home Care Branch Manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities for branch manager:

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Financial:

• Effectively managing company resources
• Managing gross margin including Caregiver Overtime / Caregiver payrates
• Responsible for overall revenue growth
• Utilization / Fill Rate
• Referral to admission ratio
• Effectively managing community relationships including AL’s, IL’s, Hospitals, SNF, memory care, LTAC and VA, LTC, Workers’ comp
• Effective communication with regional and senior leadership
• Timely reporting issues and concerns
• Referral flow

Compliance:

• Following all applicable state regulations
• Completing routine internal audits of Client and personnel files
• Timely reporting and maintaining client and caregiver complaints/grievances as well as records.

Client Care:

• Responsible for managing client census.
• Effective communication between client, caregivers, and branch
• Ensure timely initiation of service -All admits completed with 48 hours of receiving referral.
• Oversight over client visits.
• Ensuring high levels of client satisfaction - Customer satisfaction over 95%
• Ensuring client fill rate 95% or above on auth hours

Operations/People Management:

• Staffing and Recruiting
• Business Development/Expansion
• Community Relations
• Performes other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Qualifications for branch manager:

• Ability to travel via automobile frequently regionally.
• Associates degree or higher preferred
• Proven successful performance with a minimum of 2 years of business and people management.
• Good skills in account management
• Good understanding of market trends and competitor’s activities
• Leadership proficiency
• Must be willing to take on-call.