Branch Manager Home Care for veterans

Live Well Home Care; Concord (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

Live Well Home Care in Concord, NH seeks an experienced Home Care Branch Manager to lead operations and client care at our local office. The role emphasizes branch oversight, service initiation, and revenue growth.

You will recruit and train staff, supervise daily workflow, manage client census, and maintain high client satisfaction. Collaboration with regional leadership and community partners is essential.

Qualifications

• Associate degree or higher preferred.
• Minimum 2 years of business and people management.
• Ability to travel regionally.
• Good account management skills.
• Understanding of market trends and competitor activities.
• Willing to take on-call.

Responsibilities

• Recruit, interview, hire, and train staff.
• Oversee daily workflow of the department.
• Provide performance evaluations.
• Handle discipline and termination per policy.
• Manage client census and ensure client satisfaction (≥95%).
• Ensure service initiation within 48 hours of referral.
• Oversee client visits and referrals.
• Develop community relationships and partnerships.
• Support revenue growth and resource utilization.
• Timely reporting and issue escalation.

Skills

Communication skills

Interpersonal skills

Sales experience

Organizational skills

Time management

Analytical skills

Leadership

Delegation

MS Office

Problem solving

Education

Associate degree or higher preferred

Tools

Microsoft Office Suite

Job description

Job description

Our company is searching for experienced candidates for the position of Home Care Branch Manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities for branch manager:

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Financial:

• Effectively managing company resources
• Managing gross margin including Caregiver Overtime / Caregiver payrates
• Responsible for overall revenue growth
• Utilization / Fill Rate
• Referral to admission ratio
• Effectively managing community relationships including AL’s, IL’s, Hospitals, SNF, memory care, LTAC and VA, LTC, Workers’ comp
• Effective communication with regional and senior leadership
• Timely reporting issues and concerns
• Referral flow

Compliance:

• Following all applicable state regulations
• Completing routine internal audits of Client and personnel files
• Timely reporting and maintaining client and caregiver complaints/grievances as well as records.

Client Care:

• Responsible for managing client census.
• Effective communication between client, caregivers, and branch
• Ensure timely initiation of service -All admits completed with 48 hours of receiving referral.
• Oversight over client visits.
• Ensuring high levels of client satisfaction - Customer satisfaction over 95%
• Ensuring client fill rate 95% or above on auth hours

Operations/People Management:

• Staffing and Recruiting
• Business Development/Expansion
• Community Relations
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Qualifications for branch manager:

• Ability to travel via automobile frequently regionally.
• Associates degree or higher preferred
• Proven successful performance with a minimum of 2 years of business and people management.
• Good skills in account management
• Good understanding of market trends and competitor’s activities
• Leadership proficiency
• Must be willing to take on-call.