Homebuying Process Specialist

Clayton; Greenville (NC); On-site; USD 28,000 - 32,000; Full time

Job summary

Clayton in Greenville, NC is seeking a Sales Processor to guide home buyers through the purchase, coordinating communications among lenders, sales agents, and customers. You will educate buyers, gather documents, and ensure accurate closing details to deliver a world-class home buying experience.

The role emphasizes urgency balanced with accuracy, strong Excel use, and a commitment to customer service within a full-time retail environment.

Qualifications

• Strong verbal communication skills and the ability to enhance relationships.
• Ability to maintain urgency with accuracy.
• High process orientation and attention to detail.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Excel.
• Self-motivated and able to manage multiple projects.

Responsibilities

• Establish ongoing relationships by delivering best-in-class customer service.
• Assist and educate customers throughout the home buying process.
• Acts as a liaison between all parties to ensure clear, urgent, and constant communication.
• Coordinate next steps and items required with all parties involved in the purchase regarding applications, approvals, settlement, and closing.
• Educates customers on information and documentation typically requested as part of the loan application process and obtains cost estimates and the details of the purchase for closing.
• Manage details of the purchase with all parties involved and ensure alignment and accuracy for closing.
• Responsible for prompt, professional communication to keep everyone aligned and moving forward.
• Assist Sales Professionals and customers in gathering and preparing information for application submissions.
• Ensure transparency and accuracy for customers through the closing process.
• Set up and maintain customer files.
• Assist in pre-close reviews and closings as approved by HC Manager.
• Prepare the Retail company’s portion of the Closing Package.
• Provide frequent updates to sales team and manager as they relate to deals in process.
• Manage all steps in the retail process leading to funding for each customer.
• Protect company assets by maintaining a high level of integrity and complying with legal requirements that apply to selling manufactured homes.
• Participate in sales meetings and other company events.
• Participate as needed during marketing promotions and events.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

Skills

Verbal communication

Customer service

Process orientation

Time management

Excel

Self-motivated

Tools

Microsoft Office

Job description

Clayton in Greenville, NC is seeking a Sales Processor to guide home buyers through the purchase, coordinating communications among lenders, sales agents, and customers. You will educate buyers, gather documents, and ensure accurate closing details to deliver a world-class home buying experience.

The role emphasizes urgency balanced with accuracy, strong Excel use, and a commitment to customer service within a full-time retail environment.