Homebuyer Process Specialist

Clayton Homes (New); Eden (NC); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401K with match

Parental leave

Paid time off

Paid holidays

Volunteer time off

Wellness programs

Job summary

Clayton Retail in Eden, NC is seeking a Sales Processor to support customers through the home buying journey. This role coordinates between buyers, lenders, and internal teams to ensure accurate, timely closings and a smooth experience.

The ideal candidate has strong communication, a sense of urgency, and reliable organizational skills. The position offers an hourly wage with bonus opportunities and a comprehensive benefits package.

Qualifications

• Strong verbal communication and ability to educate customers.
• Operate with urgency while maintaining accuracy.
• Excellent organizational and time management.
• Proficient with Microsoft Office, especially Excel.
• Reliable and able to manage multiple projects.

Responsibilities

• Establish ongoing relationships by delivering best-in-class customer service.
• Assist and educate customers throughout the home buying process.
• Acts as a liaison between all parties to ensure clear, urgent, and constant communication.
• Coordinate next steps and items required with all parties involved in the purchase regarding applications, approvals, settlement, and closing.
• Educates customers on the information and documentation typically requested as part of the loan application process and obtains cost estimates and the details of the purchase in order to ensure accuracy and transparency at closing.
• Manage details of the purchase with all parties involved and ensure alignment and accuracy for closing.
• Responsible for prompt, professional communication to keep everyone aligned and moving forward.
• Assist Sales Professionals and customers in gathering and preparing information for application submissions.
• Ensure transparency and accuracy for customers through the closing process.
• Set up and maintain customer files.
• Assist in pre-close reviews and closings as approved by HC Manager.
• Prepare the Retail company’s portion of the Closing Package.
• Provide frequent updates to sales team and manager as they relate to deals in process.
• Manage all steps in the retail process leading to funding for each customer.
• Protect company assets by maintaining a high level of integrity and complying with legal requirements that apply to selling manufactured homes.
• Participate in sales meetings and other company events.
• Participate as needed during marketing promotions and events.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

Skills

Verbal communication

Urgency & accuracy

Process orientation

Customer experience

Multi-project management

Problem solving

Organization

Tools

Microsoft Office

Excel

Job description

Clayton Retail in Eden, NC is seeking a Sales Processor to support customers through the home buying journey. This role coordinates between buyers, lenders, and internal teams to ensure accurate, timely closings and a smooth experience.

The ideal candidate has strong communication, a sense of urgency, and reliable organizational skills. The position offers an hourly wage with bonus opportunities and a comprehensive benefits package.