Homebuying Experience Specialist

Clayton; Eden (NC); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K program

Paid time off

Paid holidays

Parental leave

Volunteer time off

Job summary

Clayton, a leading home builder, is seeking a Sales Processor to deliver a world class home buying experience. You will build rapport with buyers over the phone and guide them through the process, coordinating documents, approvals, settlement and closing steps.

This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks. You will support Sales Professionals and ensure transparency and accuracy for every purchase.

Qualifications

• Strong verbal communication and relationship-building.
• Ability to work with urgency while ensuring accuracy.
• Proficient with Microsoft Office, especially Excel.
• Reliable, self-motivated with good time management.

Responsibilities

• Establish ongoing relationships by delivering best-in-class customer service.
• Assist and educate customers throughout the home buying process.
• Acts as a liaison between all parties to ensure clear, urgent, and constant communication.
• Coordinate next steps and items required with all parties involved in the purchase regarding applications, approvals, settlement, and closing.
• Educates customers on the information and documentation typically requested as part of the loan application process and obtains cost estimates and the details of the purchase in order to ensure accuracy and transparency at closing.
• Manage details of the purchase with all parties involved and ensure alignment and accuracy for closing.
• Responsible for prompt, professional communication to keep everyone aligned and moving forward.
• Assist Sales Professionals and customers in gathering and preparing information for application submissions.
• Ensure transparency and accuracy for customers through the closing process.
• Set up and maintain customer files.
• Assist in pre-close reviews and closings as approved by HC Manager.
• Prepare the Retail company's portion of the Closing Package.
• Provide frequent updates to sales team and manager as they relate to deals in process.
• Manage all steps in the retail process leading to funding for each customer.
• Protect company assets by maintaining a high level of integrity and complying with legal requirements that apply to selling manufactured homes.
• Participate in sales meetings and other company events.
• Participate as needed during marketing promotions and events.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

Skills

Verbal communication

Customer service

Microsoft Excel

Organization

Multi-tasking

Attention to detail

Licensing knowledge

Tools

None

Job description

Clayton, a leading home builder, is seeking a Sales Processor to deliver a world class home buying experience. You will build rapport with buyers over the phone and guide them through the process, coordinating documents, approvals, settlement and closing steps.

This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks. You will support Sales Professionals and ensure transparency and accuracy for every purchase.