Bilingual Homebuying Process Specialist

Clayton; Houston (TX); On-site; USD 27,552 - 30,307; Full time

Job summary

Clayton is seeking a Sales Processor to support buyers in Houston, guiding them through the home buying journey and coordinating applications, approvals, settlement, and closing with lenders, sales teams, and managers.

You will build rapport over the phone, educate customers, and ensure clear, timely communication while maintaining accuracy and urgency. This full-time role requires bilingual English/Spanish and strong Excel skills.

Qualifications

• Bilingual: English/Spanish
• Possess strong verbal communication skills and the ability to enhance relationships, express empathy, focus on education, and set expectations.
• Operate with a high degree of urgency, while maintaining attention to detail and accuracy.
• Strong sense of process orientation.
• Ability to create an exceptional experience for customers.
• Self-motivated and able to manage multiple projects simultaneously.
• Creative thinking and problem-solving skills.
• Maintain a professional demeanor and appearance.
• Computer skills including Microsoft Office with strong Excel skills.
• Ability to excel and contribute to a team environment.
• Must be reliable and dependable.
• Excellent organizational and time management skills.
• Applicants are subject to a criminal background check and must pass a pre-employment drug screen.
• Ability to obtain appropriate manufactured home sales licensingas necessary.

Responsibilities

• Establish ongoing relationships by delivering best-in-class customer service.
• Assist and educate customers throughout the home buying process.
• Acts as a liaison between all parties to ensure clear, urgent, and constant communication.
• Coordinate next steps and items required with all parties involved in the purchase regarding applications, approvals, settlement, and closing.
• Educates customers on the information and documentation typically requested as part of the loan application process and obtains cost estimates and the details of the purchase in order to ensure accuracy and transparency at closing.
• Manage details of the purchase with all parties involved and ensure alignment and accuracy for closing.
• Responsible for prompt, professional communication to keep everyone aligned and moving forward.
• Assist Sales Professionals and customers in gathering and preparing information for application submissions.
• Ensure transparency and accuracy for customers through the closing process.
• Set up and maintain customer files.
• Assist in pre-close reviews and closings as approved by HC Manager.
• Prepare the Retail company’s portion of the Closing Package.
• Provide frequent updates to sales team and manager as they relate to deals in process.
• Manage all steps in the retail process leading to funding for each customer.
• Protect company assets by maintaining a high level of integrity and complying with legal requirements that apply to selling manufactured homes.
• Participate in sales meetings and other company events.
• Participate as needed during marketing promotions and events.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

Skills

Bilingual EN/ES

Verbal communication

Attention to detail

Process orientation

Customer experience

Multitasking

Problem solving

Professional demeanor

Tools

Microsoft Excel

Job description

Clayton is seeking a Sales Processor to support buyers in Houston, guiding them through the home buying journey and coordinating applications, approvals, settlement, and closing with lenders, sales teams, and managers.

You will build rapport over the phone, educate customers, and ensure clear, timely communication while maintaining accuracy and urgency. This full-time role requires bilingual English/Spanish and strong Excel skills.