Transaction Coordinator

Opendoor; Phoenix (AZ); On-site; USD 52,000 - 75,000; Full time

Job summary

Opendoor in Phoenix, AZ is seeking a Transaction Coordinator to own the closing lifecycle for buyer and seller transactions. You will manage documents, verify steps, and coordinate title, escrow, and mortgage workflows to keep files moving toward close.

You’ll work cross-functionally with clients, agents, title officers, lenders, HOAs, and internal teams, ensuring accuracy, timely communication, and compliance throughout the process.

Qualifications

• Exceptional attention to detail and deadlines.
• Strong organizational skills for high-volume transactions.
• Customer-first mindset with empathy for the stress and complexity of buying or selling a home.
• Process-driven with accuracy in compliance-sensitive environments.
• Clear, professional communication with internal and external stakeholders.

Responsibilities

• Oversee buyer and seller transactions from executed purchase agreement through closing.
• Coordinate title, escrow, mortgage loan, appraisal, inspection, repair, and closing workflows.
• Initiate earnest money and option fee wire transfers accurately.
• Review insurance claims and related documentation.
• Verify the presence of solar panels and related agreements.
• Obtain, review, and upload HOA demand documents.
• Research HOA litigation and violations and escalate when needed.
• Initiate and track work orders tied to transaction needs.
• Coordinate guard gate access requirements.
• Validate final documents and confirm files are complete before closing.
• Regularly communicate with clients, agents, title officers, lenders, escrow officers, HOAs, and partners to resolve open items.
• Use Zendesk and internal systems to manage transaction activity.
• Collaborate across teams to resolve issues while maintaining file compliance.

Skills

Attention to detail

Time management

Customer focus

Process-driven

Clear communication

Collaboration

Adaptability

Zendesk familiarity

Tools

Zendesk

Job description

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About the team

The Transaction Management team is responsible for managing the process and experience from in-contract to close for Opendoor buyers and sellers. We are a detail-oriented, process-driven team that partners closely with title and escrow companies, HOAs, and internal stakeholders to keep transactions moving smoothly, accurately, and compliantly.

About the role

As a Transaction Coordinator, you will own a blended scope of transaction coordination and transaction support work across the closing lifecycle. You will help ensure seamless buying and selling experiences for Opendoor customers while managing critical operational tasks that keep files on track, clean, and ready to close. This role represents Opendoor with internal teams, external partners, and customers, and requires strong judgment, follow-through, and attention to detail.

What you'll do

• Oversee buyer and seller transactions from executed purchase agreement through closing.
• Coordinate title, escrow, mortgage loan, appraisal, inspection, repair, and closing-related workflows across multiple active transactions.
• Initiate earnest money and option fee wire transfers accurately and on time.
• Review and verify insurance claims and insurance-related documentation when applicable.
• Verify the presence of solar panels and ensure related agreements and documentation are captured correctly.
• Obtain, review, upload, and validate HOA demand documents for accuracy and completeness.
• Research and manage HOA litigation and violation issues, escalating when needed.
• Initiate and track work orders tied to transaction needs and HOA-related issues.
• Coordinate guard gate access requirements and notify the appropriate parties.
• Validate final transaction documents and confirm files are accurate and complete before closing.
• Regularly communicate with clients, agents, title officers, lenders, escrow officers, HOAs, and other partners to resolve open items and keep transactions moving.
• Use Zendesk and internal systems to manage, document, and track transaction activity.
• Partner cross-functionally to solve transaction issues quickly and efficiently while maintaining file compliance.

What we're looking for

• Exceptional attention to detail and deadlines.
• Strong organization skills and the ability to manage a high volume of concurrent transactions and tasks.
• A customer-first mindset and empathy for the stress and complexity involved in buying or selling a home.
• A process-driven approach and comfort working in compliance-sensitive environments where accuracy matters.
• Clear, professional communication skills and confidence working with internal and external stakeholders.
• A collaborative, adaptable working style and the ability to operate effectively when priorities shift.
• Comfort learning and using internal tools and digital platforms.
• A problem-solving mindset and willingness to jump in wherever needed to move the business forward.

Bonus points if you have

• Experience in a real estate transaction coordinator, title, escrow, mortgage, or real estate operations role.
• Familiarity with HOA processes and documentation.
• Experience using Zendesk or a similar ticketing or support platform.
• Interest in AI tools and automation in a professional setting.

Role requirements

• In-office role based in Phoenix, Arizona; this is not a remote position.
• Monday through Friday schedule, 7:00 AM to 4:00 PM Arizona time.

Why Opendoor

Since 2014, Opendoor has been reinventing one of life's most important transactions with a simpler way to buy and sell a home. We are building a trusted platform for residential real estate and looking for people who want to do meaningful, operationally excellent work in service of our customers.

Equal opportunity

Opendoor considers applicants for employment without regard to protected status under applicable laws and is committed to providing reasonable accommodations throughout the recruitment process.