Homebound Manager

CHEER, INC.; Georgetown (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

CHEER, Inc. is seeking a full-time coordinator to manage the Nutrition Homebound Program. You will supervise Outreach Workers, review timecards, oversee homebound routes, and ensure accurate meal delivery schedules and program data.

The role involves reporting to the Nutrition Program Director and supporting special events. Responsibilities include staff meetings, data entry, and assisting with marketing, hiring, and policy updates as needed.

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years’ experience in clerical / support services AND 2 years supervisory experience OR equivalent years of experience as a Coordinator with supervisory duties.
• Ability to operate computer/printer. Computer use is necessary for database software.
• Proficient in the use of standard business software applications including e-mail, word processing and spreadsheets.
• Must maintain confidentiality.
• Customer Service / people skills: Strong communication skills while using positive language, detail oriented & works with high degree of accuracy, ability to multi-task, ability to handle stressful & difficult situations, possesses strong problem solving skills, ability to listen effectively.
• Must have a valid driver’s license and proof of insurance.
• Must maintain a Defensive Driving Certificate and keep a good driving record to operate an Agency vehicle.

Responsibilities

• Supervise, train, and assist Outreach Workers.
• Review and approve Outreach Worker timecards and PTO, ensuring accuracy and coverage of duties.
• Oversee logistics of all homebound routes and train staff to recognize and fulfill insufficiencies.
• Monitor Homebound Meal Delivery Route Schedules in database and ensure accuracy.
• Compile accurate Homebound Program reports for Nutrition Director and board reports.

Skills

Clerical experience

Supervisory experience

Computer skills

Confidentiality

Customer service

Communication skills

Defensive driving

Education

High School diploma or equivalent

Tools

Microsoft Office

Database software

Job description

SUMMARYDESCRIPTION

The primary focus of this position is to manage and support the Nutrition Homebound Program, including Outreach Workers, Homebound Meal Schedules, and other homebound related duties.

ESSENTIALDUTIES & RESPONSIBILITIES

This listing is representative of the duties and responsibilities of the position, but is not to be construed as all inclusive:

• Supervise, train, and assist Outreach Workers,
• Review and approve Outreach Worker timecards and Paid Time Off, ensuring accuracy and coverage of duties.
• Oversee logistics of all homebound routes, including training staff to recognize, notify, and fulfill insufficiencies.
• Monitor and ensure that Volunteer Homebound Meal Delivery Route Schedules in database are accurate and up-to-date,
• Review, ensure accuracy, and post Homebound Meal service units,
• Review and ensure accuracy of Homebound Project Income and donations in database,
• Review, ensure accuracy, and post Volunteer Homebound Meal Delivery service units,
• Compile accurate Homebound Program reports for Nutrition Director, including, but not limited to DSAAPD monthly Homebound Reports and Board Homebound Program Reports,
• Create and report Homebound service reports to DSAAPD/Wellsky as required,
• Assist with delivery of homebound meals when there are route(s) vacancies, as needed,
• Manage Pet Food Program, including, but not limited to maintaining organized supplies, manage and/or assist with funding applications/grant requests/donations, and creating and posting accurate data tracking,
• Co-manage annual Operation Christmas CHEER with Volunteer Manager,
• Conduct Monthly Homebound staff meetings to ensure training is sufficient, Homebound Client assessments are being completed accurately and timely in accordance to service specifications, and/or learn of any opportunities to improve or create continuing education and/or processes,
• Assist in marketing and promotion of homebound meal program,
• Assist Nutrition Director with interviewing, making hiring recommendations, appraising performance, addressing and reporting incidents and complaints and resolving problems related to the Homebound Program.
• Assist Nutrition Director in updating/maintaining homebound policies and procedures as needed,
• Assist Nutrition Director in updating homebound staff job descriptions as needed,
• Assist with development and coordination and participate in various Nutrition Program and/or Agency events/fundraisers, including, but not limited to Holiday Feast, Older Americans Day Celebration, Car Shows, and Craft Shows,
• Assist with Community Center receptionist duties during vacancies (ie: Receptionist lunch, breaks, vacation, etc.)
• Contribute to team effort by performing other related duties as assigned or required.
• Maintain clean driving record and take defensive driving course.

CONTACTS

Primary contacts include:Agency Staff /Nutrition members & clients /Volunteers /General Public /

KNOWLEDGE, SKILLS & ABILITIES

Minimum requirements for this position are:

• High School diploma or equivalent required.
• Minimum 2 years’ experience in clerical / support services AND 2 years supervisory experience OR equivalent years of experience as a Coordinator with supervisory duties.
• Ability to operate computer/printer. Computer use is necessary for database software.
• Proficient in the use of standard business software applications including e-mail, word processing and spreadsheets.
• Must maintain confidentiality.
• Customer Service / people skills: Strong communication skills while using positive language, detail oriented & works with high degree of accuracy, ability to multi-task, ability to handle stressful & difficult situations, possesses strong problem solving skills, ability to listen effective.
• Maintain professionalism, be productive; manage time effectively; take the initiative; project positive attitude; be respectful of managers, colleagues, volunteers, and clients; be ethical & show good judgement.
• Ability to understand a variety of instructions furnished in written, oral or diagram form.
• Ability to write routine reports and correspondence.
• Ability to solve practical problems and deal with a variety of situations.
• Must be able to sit for long periods of time (up to two hours) to perform office work.
• May periodically be required to perform clerical / administrative duties at other CHEER sites throughout Sussex County.
• Must have a valid driver’s license and proof of insurance.
• Must maintain a Defensive Driving Certificate and keep a good driving record to operate an Agency vehicle.

REPORTING

This position reports to the Nutrition Program Director

PRIMARY WORK LOCATION

Most duties and functions will be performed in an office environment although local travel to other CHEER and/or Independent Senior Center locations and homebound client homes is required to support programs and services as required in those locations.

WORK HOURS

8:00AM – 4:30PM with 30-minute mid-day break. Extended work hours are periodically required to support programs and activities. Must be able to work occasional evenings and weekend hours.

EMPLOYMENT STATUS

Regular, Full-time, Exempt (40 hrs./wk.)

BENEFIT ELIGIBILITY

• Regular full-time eligibility includes subsidized employee health insurance and a free primary healthcare program.
• 403(b) R etirement Plan with company match.
• P aid time off (P TO ), based on hours worked and years of service.
• 11 paid holidays.
• Optional coverage available: dental, vision, AFLAC insurance, short-term disability insurance, and legal shield insurance at cost.

SUSSEX COUNTY’S LEADING SENIOR SERVICES PROVIDER.