Home Warranty Field Technician (On-Site)

Horizons East Building Co.; Jacksonville (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Health Savings Account (HSA)

Paid time off (PTO)

Company vehicle

Company phone

Overtime eligibility

Job summary

Horizons East Building Co. in Jacksonville, NC is seeking a Warranty Field Technician to support on-site warranty operations.

You will perform minor repairs, document issues, coordinate with the Warranty Coordinator, and work with superintendents and homeowners in occupied homes. This full-time, on-site role requires a valid driver's license, strong organization, communication, and the ability to lift and work in varying weather.

Qualifications

• Valid driver's license and clean 5-year driving record (required).
• Strong attention to detail and ability to spot issues early.
• Ability to work independently with minimal supervision.
• Strong organizational skills for tools, materials, and field documentation.
• Strong communication and problem-solving abilities.
• Ability to work well with a team and maintain a professional attitude.
• Ability to lift, carry, and perform physical work in varying weather conditions.

Responsibilities

• Communicate professionally with the Warranty Coordinator, Superintendents, trade partners, and homeowners.
• Complete minor punch items and small repairs as directed.
• Report larger punch items or trade-specific issues to the Warranty Coordinator.
• Identify and report issues proactively to avoid delays or defects.
• Work in occupied homes with respect for personal space and belongings.
• Communicate effectively in person, over the phone, and through text or email.
• Use BuildPro/Hyphen to help create work orders for warranty tickets.
• Assist with scheduling warranty orientations and one-year warranty walkthroughs.
• Keep an organized calendar and manage time efficiently.
• Answer warranty calls and make emergency on-site visits as needed.
• Assist superintendents and other field technicians as schedule allows, with direct reporting to Warranty Coordinator and Production Manager.
• Transport materials, tools, and supplies to and from multiple job sites.
• On-call as needed

Skills

Driver's license

Attention to detail

Independent work

Organizational skills

Communication

Team player

Physical stamina

Education

High school diploma or equivalent

Tools

Hyphen

BuildPro

Job description

Horizons East Building Co. in Jacksonville, NC is seeking a Warranty Field Technician to support on-site warranty operations.

You will perform minor repairs, document issues, coordinate with the Warranty Coordinator, and work with superintendents and homeowners in occupied homes. This full-time, on-site role requires a valid driver's license, strong organization, communication, and the ability to lift and work in varying weather.