Home Warranty Care & Solutions Specialist

Wiley Insurance Agency

Phoenix (AZ)

On-site

USD 35,000 - 45,000

Full time

14 days+

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Job summary

A leading insurance agency in Phoenix, Arizona is seeking a customer service representative to manage inbound calls and assist with home warranty services. The ideal candidate will have over 2 years of experience in customer service, strong communication skills, and the ability to build relationships in a team environment. Bilingual in English and Spanish is a plus. This position offers an opportunity to grow within a reputable agency, contributing to high-quality service delivery.

Qualifications

2+ years of customer service or related experience.
Must be a relationship-builder in a dynamic environment.
Strong verbal, written, and organizational skills are essential.

Responsibilities

Accept inbound customer calls and provide repair service.
Assist customers with home warranty questions and explain coverage.
Follow-up to ensure service is performed timely and with quality.

Skills

Customer service experience

Relationship-building

Communication skills

Problem-solving abilities

Bilingual (English and Spanish)

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