Shop Care Customer Service Representative (CSR)

Safelite; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading auto glass company is seeking a Shop Care Customer Service Representative to join their fully remote team. The role involves reviewing pricing approval requests, communicating with third-party shops, and assisting in claims processing. Ideal candidates should have strong customer service skills, a high school diploma, and the ability to work independently in a distraction-free environment.

Benefits

401(k) plan with company matching

Medical coverage plans

Paid time off (PTO)

$5,250 in tuition reimbursement per year

Qualifications

• Must be 16+ years of age.
• Prior customer service and call center experience preferred.
• Ability to operate a computer and telephone systems while seated for extended periods.

Responsibilities

• Manually reviews pricing approval requests and communicates the outcome.
• Researches part availability for vehicle services using online resources.
• Sends instructions to third-party shops as needed.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft programs

Salesforce

Job description

Shop Care Customer Service Representative (CSR)

Join to apply for the Shop Care Customer Service Representative (CSR) role at Safelite

Shop Care Customer Service Representative (CSR)

Join to apply for the Shop Care Customer Service Representative (CSR) role at Safelite

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

This is a fully remote role that requires applicants to reside in Arizona, Florida, North Carolina, Ohio, or Texas. Interested applications much be able to provide their own equipment to start and have a distraction free workspace that is free from background noise and interruptions. Starting hourly rate is $16.50.

The Shop Care CSR I is responsible for documenting and communicating pricing approval and denial information as part of the Safelite Solutions claims handling process established by the Insurance Carrier and answers any questions from 3rd party Shops in relation to the status of the payment of their invoices.

What You'll Do

• Manually reviews pricing approval requests from 3rd party shops and approves, denies or escalates to Insurance Carrier based on pre-established billing guidelines. Documents approval/denial for billing requirements in SGC Website and sends communication to 3rd party shops.
• Researches part availability and accuracy of requested part is valid component of specific vehicle and service using Manufacturer/Vendor websites and Mainframe.
• Sends instructions 3rd party shops when additional documentation is needed for invoice submittal (i.e. proof of purchase, recalibration pre/post scan, sublet invoices, etc)
• All other duties as assigned.
  
  

What You'll Need

• Must be 16+ years of age.
• High school diploma or equivalent
• Prior customer service and call center experience preferred
• Ability to operate a computer and telephone systems while seated for extended periods of time.
• Knowledge of Microsoft programs and ability to type 30 WPM
• Experience with SGC Website, Salesforce, Mainframe are a plus
  
  

Work From Home Requirements

• Personal computer or laptop with Windows 10 or higher. Please note that Macs and Chromebooks are not compatible with our current systems.
• High Speed Internet that meets the below requirements:
• Download Speed = 25 Mbps or higher
• Upload Speed = 10 Mbps or higher
• Ping = 50 ms or lower
• Jitter = 20 ms or lower
• Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
• USB wired headset
• Webcam
• Dedicated workspace free from background noise and interruptions
  
  

What You'll Get

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.
  
  

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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