Home Visit Coordinator (Spanish & English - Bilingual)

Total Care Connections Inc.; Tempe (AZ); On-site; USD 40,000 - 54,000; Full time

Job summary

Total Care Connections (TCC) seeks a bilingual Home Visit Coordinator (Spanish & English) to support clients in Tempe, AZ. You’ll conduct in-home assessments, guide admissions, and coordinate care transitions with empathy and professionalism.

You’ll visit clients, document needs, and communicate with scheduling and care teams while maintaining thorough records. Fluency in Spanish and English, strong communication, and discretion are essential in this client-facing role.

Qualifications

• Experience in home care, healthcare, caregiving, senior care, or client-facing service environment preferred.
• Strong communication skills, both verbal and written.
• Ability to manage multiple priorities and maintain confidentiality.

Responsibilities

• Build trusting relationships with clients, families, and referral partners.
• Conduct in-home visits and client assessments.
• Coordinate onboarding and care transitions with Scheduling and Care teams.
• Document assessments, visits, and care plans thoroughly.
• Participate in weekend on-call responsibilities as needed.

Skills

Bilingual Spanish/English

Customer service

Communication

Organization

Job description

Home Visit Coordinator (Spanish & English – Bilingual)Make a Difference Where Care Matters MostAt Total Care Connections (TCC), we believe exceptional care starts with exceptional people. Our mission is to enrich lives through compassionate, person-centered care that empowers individuals to remain safe, independent, and connected in the comfort of their own homes.We’re looking for a compassionate, relationship-driven Home Visit Coordinator who wants to make a meaningful difference for clients and their families. If you’re a people person who enjoys building trust, providing guidance, and making sure every client feels supported from the very beginning, we’d love to meet you!About the RoleThis is a hands-on, client-facing role that combines relationship building, in-home visits, assessments, care coordination, and administrative follow-through. You’ll work closely with our Scheduling, Recruiting, and Operations teams to help ensure each client receives the right support and a smooth transition into care.What You’ll DoConnect & Build RelationshipsServe as a warm, knowledgeable point of contact for new clients and families.Build trusting relationships with clients, family members, caregivers, and referral partners.Guide families through the admission and service-start process with empathy and professionalism.Communicate with Spanish- and English-speaking clients and families to ensure they feel heard, understood, and supported.Visit & AssessConduct SUP visits, client assessments, and in-home evaluations.Evaluate the home environment and identify client needs, safety considerations, and readiness for care.Develop an understanding of each client's preferences, routines, and individual needs.Coordinate & CollaboratePartner with Scheduling and Care teams to support seamless onboarding and care transitions.Communicate client needs and updates to the appropriate internal teams.Help ensure care plans and service information are accurately communicated and documented.Follow up with clients, families, and team members to address questions or concerns.Document & Follow ThroughMaintain accurate and thorough documentation of assessments, client needs, visits, and care plans.Handle sensitive client information with professionalism, discretion, and care.Participate in weekend on-call or scheduled weekend responsibilities as needed.What We’re Looking ForFluent in Spanish and English - requiredExperience in home care, healthcare, caregiving, senior care, or another client-facing service environment preferred.Compassionate, personable, and comfortable building relationships with clients and families.Confident conducting in-home visits, SUP checks, and assessments.Strong communication skills, both verbal and written.Organized and detail-oriented with the ability to manage multiple priorities.Comfortable handling sensitive and confidential information.Collaborative and willing to jump in wherever needed to support the team.Positive, professional, and solutions-oriented.Comfortable working independently in the field while staying connected with the broader team.Willingness to participate in weekend responsibilities as part of the role.Why Join Total Care Connections?At TCC, how we care for people matters just as much as what we do. We believe in creating an environment where our clients, families, caregivers, and employees feel valued, supported, and empowered.When you join TCC, you’re joining a team that believes care is personal. Every visit, conversation, assessment, and follow-up is an opportunity to make someone's day a little better and help a family feel confident in the care their loved one receives.Ready to Make a Difference?Come be part of a growing organization where servant leadership, radical generosity, extraordinary care, and a can-do spirit are more than values—they’re how we show up every day.