Home Sleep Testing Support Specialist

Pivotal Health; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off (PTO)

Job summary

Pivotal Health in Baltimore, MD is seeking a patient-focused Support Specialist to guide home sleep testing from shipment to completion. This fast-paced role blends customer service, technical troubleshooting, and care coordination to ensure a smooth patient journey.

You will handle calls, educate patients, troubleshoot devices, document interactions, and collaborate with clinical, logistics, and insurance teams while maintaining HIPAA confidentiality.

Qualifications

• High school diploma or equivalent.
• 1 to 3 years of customer service experience (healthcare preferred).
• Strong communication and problem solving skills.
• Comfortable working with computers, phones, and documentation systems.
• Detail oriented with strong follow up skills.
• Ability to work in a fast paced, evolving environment.
• Medical terminology is a plus.
• Be part of a mission driven healthcare organization.
• Collaborative team environment.
• Opportunities for growth and development.
• Competitive benefits including medical, dental, vision, and generous PTO.

Responsibilities

• Handle inbound and outbound calls and deliver exceptional patient support.
• Guide patients through home sleep testing with clear education and follow up.
• Troubleshoot device issues to ensure successful test completion.
• Document all patient interactions accurately and timely.
• Collaborate with clinical, logistics, and insurance verification teams.
• Ensure provider orders align with payer requirements.
• Meet productivity goals, deadlines, and quality standards.
• Maintain HIPAA compliance and confidentiality.
• Support team success by assisting with training and cross functional needs.

Skills

Customer service

Communication

Problem solving

HIPAA compliance

Detail oriented

Team collaboration

Technology savvy

Education

High school diploma or equivalent

Associate degree (plus)

Tools

CRM software

Documentation systems

Job description

Pivotal Health in Baltimore, MD is seeking a patient-focused Support Specialist to guide home sleep testing from shipment to completion. This fast-paced role blends customer service, technical troubleshooting, and care coordination to ensure a smooth patient journey.

You will handle calls, educate patients, troubleshoot devices, document interactions, and collaborate with clinical, logistics, and insurance teams while maintaining HIPAA confidentiality.