Remote Sleep Study Support Specialist

Beacon-Biosignals; Cleveland (OH); Hybrid; USD 45,000 - 48,000; Full time

Job summary

Beacon Biosignals is seeking a Sleep Study Support Specialist to join our SleepView Direct team, delivering compassionate, accurate patient and customer support for overnight sleep testing and related services.

The role is primarily remote with occasional on-site meetings, requiring excellent communication, organization, and HIPAA-conscious handling of PHI while coordinating scheduling and follow-up across cross-functional teams.

Qualifications

• 2+ years in a sleep center, clinical/technical support, or similar patient-facing environment.
• RPSGT or CCSH certification preferred.
• Experience communicating with patients or customers by phone.
• Excellent verbal and written communication, professional and empathetic.
• Strong organization, attention to detail, and ability to multi-task in a fast-paced setting.
• Experience documenting interactions and maintaining records accurately.
• Ability to work independently in a remote environment and with cross-functional teams.
• Ability to handle PHI in compliance with HIPAA.

Responsibilities

• Provide professional, empathetic, and effective phone support to patients, customers, and other stakeholders.
• Provide patient support, including equipment coverage, troubleshooting, and patient assistance before and after an overnight study.
• Answer patient and customer questions and provide clear, accurate information regarding services, scheduling, testing, and next steps.
• Take thorough and accurate notes documenting patient and customer interactions, actions taken, and follow-up needed.
• Make and monitor manual outbound calls to patients and customers as needed.
• Monitor and complete test scheduling and monitor return calls to ensure patients receive timely support.
• Schedule and coordinate patient testing while ensuring appointments and study information are accurately documented.
• Complete daily assigned tasks and responsibilities accurately and within established timeframes.
• Maintain accurate and organized records in accordance with company procedures and HIPAA requirements.
• Ensure confidentiality and integrity of PHI across systems.

Skills

Verbal communication

Written communication

Organization

Remote work

HIPAA compliance

Job description

Beacon Biosignals is seeking a Sleep Study Support Specialist to join our SleepView Direct team, delivering compassionate, accurate patient and customer support for overnight sleep testing and related services.

The role is primarily remote with occasional on-site meetings, requiring excellent communication, organization, and HIPAA-conscious handling of PHI while coordinating scheduling and follow-up across cross-functional teams.