Home Services Matchmaker & Client Concierge Lead

Neighbor Serve; Indianapolis, Northern (IN, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Neighbor Serve is expanding its Indianapolis-based neighbor-to-contractor platform, matching homeowners with top contractors for diverse projects. You will manage client segments, coordinate referrals, and sustain relationships with Home Concierge clients, realtors, and neighbors.

The role emphasizes service excellence and proactive communication in a fast-paced, entrepreneurial environment. You will build strong contractor partnerships, ensure timely project delivery, and contribute to renewals

Qualifications

• Experience in client service and relationship management across multiple stakeholder groups.
• Ability to manage multiple projects and contractors with attention to detail.
• Proactive communication and problem-solving skills.

Responsibilities

• Expert project matching across client segments leveraging contractor network.
• Provide best-in-class customer service to Home Concierge clients, Realtors, and Neighbors.
• Build and maintain contractor relationships with business development reps.
• Coordinate seamless communication and draft monthly maintenance tips.
• Drive continuous improvement and renewals based on client satisfaction.

Skills

Customer service

Relationship mgmt

Project coordination

Contractor relations

Communication

Tools

Gmail

Google Drive

Slack

Job description

Neighbor Serve is expanding its Indianapolis-based neighbor-to-contractor platform, matching homeowners with top contractors for diverse projects. You will manage client segments, coordinate referrals, and sustain relationships with Home Concierge clients, realtors, and neighbors.

The role emphasizes service excellence and proactive communication in a fast-paced, entrepreneurial environment. You will build strong contractor partnerships, ensure timely project delivery, and contribute to renewals