Home Services Installer & Troubleshooter

Comcast; Hendersonville (TN); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Company holidays

Discounted cable services

Job summary

Comcast Corporation is seeking an entry‑level broadband installation technician to install new services, restore connectivity, and ensure a positive customer experience in customers’ homes and neighborhoods.

The role involves physical work, varied schedules including nights, weekends, and holidays, and requires completing training, certifications, and safety requirements. Benefits start Day 1 and include health, dental, vision, and time off.

Qualifications

• Must be able to work in customers' homes and neighborhoods.
• Must be able to lift and carry equipment weighing 70 pounds or more.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices and applicable codes.
• Diagnose and resolve issues from the network to customer equipment.
• Install and support basic home networks using coax, Ethernet, and Wi‑Fi.
• Verify service quality using testing tools and adjust for reliability.
• Educate customers on products, services, and usage expectations.
• Document work and update customer accounts using digital tools.
• Maintain vehicle, tools, and equipment; report safety concerns.

Skills

Customer-focused

Professional etiquette

Technical knowledge

Adaptability

Self motivation

Resilience

Communication

Critical thinking

Problem solving

Education

High School Diploma / GED

Job description

Comcast Corporation is seeking an entry‑level broadband installation technician to install new services, restore connectivity, and ensure a positive customer experience in customers’ homes and neighborhoods.

The role involves physical work, varied schedules including nights, weekends, and holidays, and requires completing training, certifications, and safety requirements. Benefits start Day 1 and include health, dental, vision, and time off.