Home Services CSR — Evening/Weekend Shifts

Morris-Jenkins; Charlotte (NC); On-site; USD 26,000 - 28,000; Full time

Job summary

Morris-Jenkins in Charlotte, NC is hiring a Customer Service Representative to assist homeowners, educate them on HVAC and plumbing products, and log service orders using our tracking software. You will work with multiple departments to ensure a seamless customer experience, with a non-scripted, people-first approach.

Training runs Monday–Friday 8:00 AM to 4:30 PM; after training, shifts are 1:30 PM–12:00 AM on four days with weekend rotation.

Qualifications

• At least one year experience in customer service
• Excellent interpersonal & verbal and written communication skills
• Exceptional time management skills with the ability to organize and manage multiple tasks and screens at once
• Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
• Proficient skills in Microsoft Office applications including Word, Excel, Outlook, and Teams
• Typing proficiency of at least 50 WPM
• Alignment & commitment to company values (honesty, integrity, fairness, and respect)
• High school diploma or GED
• Prior sales experience
• Bilingual a plus
• Service Titan Experience

Responsibilities

• Support customers who need help, including maintenance or emergencies
• Educate customers about products and services to help informed decisions
• Process customer orders using our tracking software
• Partner with other departments to ensure the best customer experience
• Participate in training and rotate schedules including weekends
• Maintain flexible schedule and reliable attendance

Skills

Customer service

Communication

Time management

Windows PC

Typing 50 WPM

Microsoft Office

Education

High school diploma or GED

Tools

Service Titan

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Morris-Jenkins in Charlotte, NC is hiring a Customer Service Representative to assist homeowners, educate them on HVAC and plumbing products, and log service orders using our tracking software. You will work with multiple departments to ensure a seamless customer experience, with a non-scripted, people-first approach.

Training runs Monday–Friday 8:00 AM to 4:30 PM; after training, shifts are 1:30 PM–12:00 AM on four days with weekend rotation.