Home Services CSR: Empathetic Support & Solutions

Morris-Jenkins Co.; United States; On-site; USD 26,000 - 28,000; Full time

Job summary

Morris-Jenkins Co. in Charlotte, North Carolina is hiring a Customer Service Representative to be the first point of contact for service and maintenance calls. You’ll help customers, educate them on products and services, and log orders using our tracking software.

We value empathy, clear communication, and reliability. Training runs Monday to Friday, then a rotating four-day schedule with weekend rotation. Pay starts at $19/hr during training and rises to $20/hr on your shift.

Qualifications

• At least 1 year of customer service experience.
• Excellent interpersonal and written and verbal communication skills.
• Strong time management and multitasking abilities.
• Proficient with Windows-based PC systems and MS Office.
• Typing speed of 50 WPM.

Responsibilities

• You’ll support customers who need help, including maintenance or emergencies.
• You’ll educate customers about products and services to help them decide.
• You’ll process customer orders and log details in our tracking software.
• You’ll partner with other departments to ensure the best customer experience.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Time management

De-escalation

Empathy

Problem solving

Education

High school diploma or GED

Tools

Windows OS

MS Office

Job description

Morris-Jenkins Co. in Charlotte, North Carolina is hiring a Customer Service Representative to be the first point of contact for service and maintenance calls. You’ll help customers, educate them on products and services, and log orders using our tracking software.

We value empathy, clear communication, and reliability. Training runs Monday to Friday, then a rotating four-day schedule with weekend rotation. Pay starts at $19/hr during training and rises to $20/hr on your shift.