Home Medical Equipment Delivery & Customer Support

Rotech Healthcare Inc.; Omaha (NE); On-site; USD 25,000 - 36,000; Full time

Job summary

Rotech Healthcare Inc. is seeking a dedicated Customer Service Technician to join our team. You will be responsible for the delivery, setup, and maintenance of medical equipment, oxygen, and supplies, and for instructing patients and caregivers on proper use and care of equipment.

The role also involves providing customer service to patients and referral sources, both over the phone and in person. Travel to patients’ homes for set-ups and ongoing deliveries is required, with mileage

Responsibilities

• (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
• Delivery, setup and maintenance of medical equipment, oxygen and supplies
• In-person and phone-based patient and referral source customer service
• Coordinate verification of Medicare, Medicaid, and private insurance coverage
• Prepare and file delivery paperwork and routing tickets
• Provide instruction on proper use and maintenance of equipment
• Travel to patient homes for set-ups and reoccurring deliveries
• Maintain company vehicle in clean and safe condition

Job description

Rotech Healthcare Inc. is seeking a dedicated Customer Service Technician to join our team. You will be responsible for the delivery, setup, and maintenance of medical equipment, oxygen, and supplies, and for instructing patients and caregivers on proper use and care of equipment.

The role also involves providing customer service to patients and referral sources, both over the phone and in person. Travel to patients’ homes for set-ups and ongoing deliveries is required, with mileage