Home Lending Support Specialist

JPMorganChase; Newark (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

JPMorganChase in the United States seeks a Home Lending Assistant to support the loan lifecycle, working with Home Lending Advisors to deliver an outstanding customer experience. You will assist with inquiries, document collection, and coordination to help loans fund and close.

You will collaborate across branches, Realtors, and builders to ensure smooth processing, maintain regulatory compliance, and provide reliable service to customers throughout the loan journey.

Qualifications

• Bachelor's degree or equivalent work experience in sales and/or real estate.
• A minimum of four years' work experience in mortgage loan processing.
• Intermediate computer skills (familiar with MS Office products or similar software).
• Excellent customer service skills; excellent written and oral communication.
• Excellent organization skills.
• Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.

Responsibilities

• Take initial inquiry calls for prequalification and collect complete applications.
• Discuss products and pricing as needed with Home Lending Advisor(s).
• Review complex files to identify problems and propose solutions with the Advisor(s).
• Manage pipeline and communicate updates to Advisors and borrowers.
• Coordinate submissions and closings with Realtors, branch, processing center, and agents.
• Coordinate and manage marketing efforts to buyers, sellers, Realtors, and builders.
• Set annual loan goals with Advisors and support high usage of originations.

Skills

Customer service

Communication

Organization

Adaptability

Education

Bachelor's degree

Tools

MS Office

Job description

JPMorganChase in the United States seeks a Home Lending Assistant to support the loan lifecycle, working with Home Lending Advisors to deliver an outstanding customer experience. You will assist with inquiries, document collection, and coordination to help loans fund and close.

You will collaborate across branches, Realtors, and builders to ensure smooth processing, maintain regulatory compliance, and provide reliable service to customers throughout the loan journey.