Home Lending Assistant - Los Angeles/Orange County CA

JPMorganChase; Beverly Hills (CA); On-site; USD 47,000 - 62,000; Full time

Job summary

JPMorganChase is looking for a Home Lending Assistant in Beverly Hills, California. You will be the primary contact for customers during the loan lifecycle, guiding them through the home loan process while adhering to regulatory requirements.

The ideal candidate should have a Bachelor's degree or equivalent experience and at least four years in mortgage loan processing. Strong customer service and organizational skills are essential. Join our team and help customers achieve their home ownership dreams.

Qualifications

• Bachelor's degree or equivalent work experience in sales and/or real estate.
• A minimum of four years' work experience in mortgage loan processing.
• Intermediate computer skills (familiar with MS Office products or similar software).

Responsibilities

• Serve as customers' chief point of contact throughout the life of the loan.
• Discuss products and pricing at the request of Home Lending Advisor(s).
• Manage pipeline and communicate updates to Home Lending Advisor(s).

Skills

Customer service skills

Written and oral communication

Organizational skills

Intermediate computer skills

Education

Bachelor's degree or equivalent work experience

Tools

MS Office

Job description

Join our fun, high-energy team as a Home Lending Assistant in Chase Home Lending. You will serve as your customers' chief point of contact throughout the life of the loan while the Home Lending team supports you with demonstrated knowledge of home lending products. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase, and you will have a unique opportunity to grow your career while making a significant impact on our business.

Responsibilities

• Utilize your understanding of the home loan process to take all initial inquiry calls for prequalification, take complete applications, request documentation from borrowers and review with Home Loan Advisor(s).
• Discuss products and pricing at the request of, or in the absence of, the Home Lending Advisor(s).
• Proactively review complex files to identify potential problems with loan applications and arrive at workable solutions with the Home Lending Advisor(s) prior to submission to processing.
• Manage pipeline, consistently communicating updates to Home Lending Advisor(s) on pipeline status and updating borrowers and builders on status of loans while preventing pipeline fallout and quote rate to pipeline floats.
• Act as a liaison between Home Lending Advisor(s), branch, processing center (if applicable), and a group of established realtors (20‑30) to coordinate submissions and closings to allow the Home Lending Advisor(s) to concentrate on generating new business.
• Coordinate and manage marketing to buyers, sellers, realtors, and builders; assist in staffing Realtor/builder open houses and trade shows.
• Establish with Home Lending Advisor(s) the annual number of loans required to fund and close and/or incremental increase in the Advisor(s)' annual production; if applicable, support the Advisor(s) to achieve high usage of laptop originations.

Required Qualifications

• Bachelor's degree or equivalent work experience in sales and/or real estate
• A minimum of four years' work experience in mortgage loan processing
• Intermediate computer skills (familiar with MS Office products or similar software)
• Excellent customer service skills
• Excellent written/oral communication
• Excellent organization skills
• Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand

Preferred Qualifications

• Marketing and advertising experience

Regulatory and Licensing Requirements

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