Home Infusion Patient Advocate & Care Coordinator

Beth Israel Lahey Health; Beverly (MA); Sur place; USD 44 000 - 59 000; Plein temps

Résumé du poste

Beth Israel Lahey Health in Massachusetts seeks a Patient Liaison for its Home Infusion Services. This role travels across the system hospitals, serving as the face of the home infusion pharmacy and building clinical relationships with patients and families to introduce services, identify discharge barriers, and promote safe self-administration.

You will work with case managers and nurses to ensure proper documentation for payer approval, educate caregivers, review insurance options, and help

Qualifications

• High School diploma or GED required.
• Certification or experience as a Medical Assistant or Pharmacy Technician preferred.
• 1–3 years of work experience in healthcare services, specialty pharmacy, patient services, customer service, or medical office support preferred.
• Strong communication and interpersonal skills; ability to interact effectively with patients, caregivers, case managers, and providers.
• Organizational skills with ability to manage multiple referrals, track authorizations, and coordinate with clinical teams

Responsabilités

• Serve as primary contact for discharge planners, case managers, and prescribers to the home infusion pharmacy.
• Meet patients referred for home infusion services to determine appropriateness for therapy.
• Review & answer questions about insurance coverage, out-of-pocket costs, and available payment options with each patient.
• Educate patients and caregivers on safe medication administration techniques and proper use of infusion equipment.
• Collaborate with nurses and pharmacists to review clinical documentation and ensure completeness for payer approval and safe transition.
• Identify potential barriers to treatment plan and collaborate with the care team to resolve them.
• Facilitate effective communication between hospitals, prescribing providers, and the home infusion pharmacy team.
• Participate in quality improvement activities related to patient transitions, referral satisfaction, and service efficiency.

Connaissances

Communication skills

Organizational skills

Healthcare experience

Patient services

Formation

High School diploma or GED

Description du poste

Beth Israel Lahey Health in Massachusetts seeks a Patient Liaison for its Home Infusion Services. This role travels across the system hospitals, serving as the face of the home infusion pharmacy and building clinical relationships with patients and families to introduce services, identify discharge barriers, and promote safe self-administration.

You will work with case managers and nurses to ensure proper documentation for payer approval, educate caregivers, review insurance options, and help